Jesus was fine. The mechanic (tech) was not. I brought my own supplies for an oil change: oil and filter. The tech changed my oil and then somehow threw out the genuine oil filter that I provided. So he did not change my oil filter. I do not understand how this can happen. He did not have to compare my filter or anything to the one that was on vehicle or compare it to a new D3 filter (my 4Runner has a V8). No one asked him to do that. I just simply requested an oil change with my supplies. Very simple. I provided a Japanese B5 filter (predecessor to the D3). Maybe he was unfamiliar or didn’t care and threw it away. This makes no sense. How does the dealer perform an oil change and not change the filter? Even if he was confused, he should have put on a new D3 filter and return my B5 filter back to me. But after I almost made it home and checked the work when I stopped at a gas station, I discovered the old filter still on my vehicle, which was a D3 and my B5 nowhere in sight. This is terrible and makes no sense. Had I not checked, any other customer would have just been treated like this with no explanation.
7/28/2024
Heather G. VERIFIED CUSTOMER
Excellent service!
7/28/2024
Tom M. VERIFIED CUSTOMER
I was able to get my recall completed but it’s a long story.
7/27/2024
Acela M. VERIFIED CUSTOMER
N/A
7/27/2024
Felicidad A. VERIFIED CUSTOMER
Overall poor service!
7/27/2024
Mike Z. VERIFIED CUSTOMER
Great service and helpful people
7/27/2024
Michael V. VERIFIED CUSTOMER
Eduardo is awesome. He is thorough and professional. He looked ahead and anticipated our questions.
7/27/2024
Marisol A. VERIFIED CUSTOMER
Shuttle never came
7/27/2024
Bonnie W. VERIFIED CUSTOMER
I had to go back in the dealership to get my keys.
7/26/2024
Barry S. VERIFIED CUSTOMER
After driving half way across the country, I was especially happy that the service you provided included a car wash.
7/26/2024
Beavers Willow. VERIFIED CUSTOMER
My only complaint was my dash cam was unplugged which makes me wonder why it was even touched. Nothing in the vehicle should be touched besides whats being serviced. It bugged a lot considering i had no idea how to plug it back in, and i wasnt made aware of it being unplugged until i noticed after i was already driving and that defeats its purpose of having a dashcam.
7/26/2024
Gerardo L. VERIFIED CUSTOMER
He was the most helpful person and he went above and beyond to ensure his customers were happy.
7/26/2024
Charles R. VERIFIED CUSTOMER
Always good service.
7/26/2024
Ana L. VERIFIED CUSTOMER
Good service
7/26/2024
Lazaro G. VERIFIED CUSTOMER
He is a very efficient, fast and respectful worker. He is a gentleman, I’d trust him with any issues on my car.
7/25/2024
Margaret T. VERIFIED CUSTOMER
Very satisfied with the work done
7/25/2024
Mike M. VERIFIED CUSTOMER
Mike M
7/25/2024
Magdalena C. VERIFIED CUSTOMER
I appreciate all and specially Mike I truly trusted Toyota services and I love Toyota since my first Toyota Corolla 1975 and my Toyota Cressida and my Toyota truck truly love it. Thank you! You guys are great.
7/25/2024
Andrea M. VERIFIED CUSTOMER
Kelli was kind and very helpful. Thanks for fixing my car :)
7/25/2024
Ruth P. VERIFIED CUSTOMER
I have had the pleasure of dealing with Michael Mc Dermott as the service representative several times. He gets my vehicle serviced as soon as possible. He is courteous , responsive to my questions and knowledgeable about the service. I appreciate his professionalism.