I’m not sure any repairs were done at all. There was supposed to be an upgrade on infotainment system no difference or changes were noticed. The worst part is when a car wash was supposed to be done The representative never checked the car if it was washed. I warned him not to make any promises on repairs I also told him that I was going to inspect the car. Very nice representative but, no action period. Last time that I had the car supposedly serviced the same thing happened. I guess is a common practice on this dealer. A TOTAL FAILURE. All around.
4/19/2025
Dan S. VERIFIED CUSTOMER
Yes,I am! Thank you!
4/19/2025
Brenda B. VERIFIED CUSTOMER
I visited Lexus Glendale because of a nail in my tire on my 2025 nx 350h that needed to be replaced; granted I did not have an appointment given the circumstance of the unexpected. (I purchased the tire repair contract on the car.) I was told the wait would be about 2 hours which I accepted. 4 hrs 15 min later my car was ready. My only disappointment in the service was that I was not informed of the delay at any time. I would have appreciated a heads up on the delay. I could have taken a walk to a local restaurant or ….
4/19/2025
Paul B. VERIFIED CUSTOMER
Great dude
4/18/2025
Dianne R. VERIFIED CUSTOMER
Alex did an amazing job helping resolve our problem. He stayed in contact with us and was there to offer help every step of the way! Thank you to everyone at Lexus of Glendale for taking such good care of us and our vehicle!
4/18/2025
Gang Of. VERIFIED CUSTOMER
You're welcome!
4/17/2025
Olivia A. VERIFIED CUSTOMER
I had an excellent experience with Marco Tony Chavez. I felt valued and well taken care of.
4/17/2025
Samuel S. VERIFIED CUSTOMER
Thank you for figuring the problem with my car and fixing it promptly.
4/17/2025
Mushegh P. VERIFIED CUSTOMER
I am very pleased with the service. You processed my car very quickly and kept me informed about the work done and when it was ready. Thank you very much and I wish you further success in your work.
4/17/2025
Gracie D. VERIFIED CUSTOMER
Mr. Chavez democrats excellent customer service and very professional
4/16/2025
Linsey F. VERIFIED CUSTOMER
Danny was very kind and considerate of my time, and the Service department was very quick in getting me an estimate.
4/16/2025
Greg S. VERIFIED CUSTOMER
He was great!
4/16/2025
Katrina F. VERIFIED CUSTOMER
Thank you.
4/16/2025
Erik B. VERIFIED CUSTOMER
I am thankful for Chris and Mark and his team. We lost our house in the Altadena fires and they were super helpful with our needs.
4/16/2025
Domingo D. VERIFIED CUSTOMER
The service consultant that help me with my car is Chris Garabedian. Chris is kind, courteous and very knowledgeable on his assigned duties. I will always ask for his service everytime my car need maintenance schedule.
4/15/2025
Phedellee R. VERIFIED CUSTOMER
The screw on the passenger side windshield wiper doesn’t work. This is the second time this has happened after my visit to Lexus.
4/15/2025
Clifford B. VERIFIED CUSTOMER
Survey will be all excellent, Tony was truly the consummate professional.