I so appreciate the attention I received when I brought my car in. Not only did you fix everything, but asked if I needed anything else.
I would truly recommend you to all my friends.
Thank you, Elaine
3/27/2025
Alena L. VERIFIED CUSTOMER
Lexus Glendale provided excellent service during my car’s maintenance. The staff was professional, attentive, and made the whole process smooth and pleasant. I’m very satisfied and highly recommend them!
3/26/2025
Giancarlo B. VERIFIED CUSTOMER
Danny always takes care of the care & the service is A1 , we appreciate the cookies
3/26/2025
Emily P. VERIFIED CUSTOMER
Everyone was very nice and professional!
3/26/2025
Agnes C. VERIFIED CUSTOMER
He is very knowledgeable, friendly and has very good customer relations. Someone you can depend on when you need advise and willing to help.
3/26/2025
Jilbert S. VERIFIED CUSTOMER
Alex was great and I appreciate his service. Easy to work with and accommodating.
3/26/2025
Barbara B. VERIFIED CUSTOMER
Sergio was very kind and helpful, I really appreciate how he explained everything to me.
3/25/2025
Mark V. VERIFIED CUSTOMER
Tony was great! My car received plenty of TLC. It looks beautiful.
3/23/2025
Apolonio A. VERIFIED CUSTOMER
He granted my request for discounts
3/23/2025
Maria M. VERIFIED CUSTOMER
Thank you for the great service today! I appreciate Danny working with the service team to get the service done in a timely manner. I love the inspection update that was texted to me. I like to see how the car is doing over all. My son loves to tag along during maintenance because he loves the beverage bar and loves roaming the show room. Thanks again Lexus!
3/23/2025
Sari N. VERIFIED CUSTOMER
Service is great but when I went to pick up the car it took one hourctocgrtvthe car although I was told it was ready.
3/23/2025
Raymond A. VERIFIED CUSTOMER
Brought in car due to master warning light being on. Diagnostic showed that the battery needed replacing. Battery ( Duralast) was purchased 2 years ago. Took the battery in to Auto Zone ( 2 separate locations) which confirmed battery was iin 100% good condition. Wife picked up car and brought home. Master warning light was never cleared. Talked to Sergio and had to bring the car back to get the light cleared. The cost for a simple diagnostic was $260. I learned a valuable lesson to not bring the car to Lexus of Glendale again. I will also put the word out to my friends and family, some of which live locally and are Lexus owners. Nothing was fixed and the recommendation of a replacement battery was wrong. A complete refund would be the right thing to do. My wife and I were extremely disappointed. On a positive note, the team was friendly. Sincerely, Ray Achterman
3/23/2025
Lorah J. VERIFIED CUSTOMER
Excellent service
3/23/2025
Shane C. VERIFIED CUSTOMER
My service advisor was great. However my car was returned with a cracked windshield … I found it very concerning that i was told I would need to follow up with the service manager when he got back on Friday…rather than say, we’ll have them contact you.
Fact of the matter is, if they slammed my windshield wipers down onto the window when washing, it is my opinion that Lexus of Glendale is responsible and should just offer to repair or replace.
3/22/2025
Mery D. VERIFIED CUSTOMER
Everything went smooth and well, and I’m very happy for the service that was done. The gentleman had a great customer service.
3/22/2025
Rosetta R. VERIFIED CUSTOMER
Alex was great to work with. Thank you
3/22/2025
Belinda J. VERIFIED CUSTOMER
Thank you
3/22/2025
Delilah A. VERIFIED CUSTOMER
Staff was very helpful and nice.
Excellent customer service.
Thank you!
3/21/2025
Jason A. VERIFIED CUSTOMER
Mitch did a phenomenal job. We can’t thank him enough for stellar service. Bravo!!
3/21/2025
Doug S. VERIFIED CUSTOMER
Some unexpected issues with a door sensor in my NX popped up and Mitch immediately got a hold of Nelson in the service dept. Nelson figured out what the problem is. I really appreciate how quickly that the intermittent sensor was identified and how a solution is in the works. Thank you -