I was very satisfied by Danny, my service consultant. However, I dropped the car off 9:15 in the morning and it wasn't ready till 5:35. It was a routine 5000 mile service and a reload of software for camera recall. My disappointment was the car was not cleaned. Floor mats were vacuum ed but the dash board & screen were not cleaned. I thought this was part of the service.
1/24/2026
Ara K. VERIFIED CUSTOMER
Excellent service. Very professional.
1/24/2026
Jason P. VERIFIED CUSTOMER
The service itself was fine, but you make too many reminder calls. I got a text, an email, and a phone call within 5 minutes of scheduling my service online. It's overkill and annoying.
1/24/2026
Joan H. VERIFIED CUSTOMER
Randy was great - friendly, helpful, professional.
1/24/2026
Rebecca H. VERIFIED CUSTOMER
Excellent service
1/23/2026
Melanie N. VERIFIED CUSTOMER
My car was not washed and if it was then they did a horrible job. Very disappointing.
1/23/2026
Jane H. VERIFIED CUSTOMER
Sergio is the best!
1/23/2026
Betty S. VERIFIED CUSTOMER
It seems that the Service advisors and Manager just pass the issues back to the customer to do the leg work to get a problem resolved and I was told to contact the ****-****-xxxx Customer Service number to voice my concerns about poor material/workmanship on the interior of my Lexus. Shortly after I had purchased my vehicle - I brought my issues to the attention of the Service Manager and I was told that Lexus wouldn't fix my concerns unless it looked worse and to come back several months later. I was contacted by a case manager at the Customer service number that informed me that the dealership should have reached out to the Tech Team and if that didn't fix/resolve the issue then they should have reached out to the Field Technical Specialist. When the total sales price of a vehicle is close to $60,000 one would expect better quality in a vehicle. This is my first Lexus and my last Lexus that I will be purchasing.
1/23/2026
Peggy P. VERIFIED CUSTOMER
I’ve had bad experiences with customer service at dealerships but i an haoly to say that Erik has been a pleasant surprise. He is extremely professional, knowledgeable, and patient with me.
I am for once, so happy with my dealership service. Thank you Erik!
1/22/2026
Brian C. VERIFIED CUSTOMER
Exceptional service great communication very thorough and polite was definitely satisfied with how they took care of me
1/22/2026
Kathryn M. VERIFIED CUSTOMER
Danny was exceptional at handling a previously in resolved issue that I didn’t have time to deal with and organizing things so i could have the car serviced and also the part could be ordered and I not have to make trip back. He understood I had been misled before and not able to make it to pick up my special needs kids because of a cavalier hope it would be resolved before. He was aware of this this time and updated me to make all necessary updates for software, a part, and even gas up the car for me to not have to come back. Lexus top tier service.
1/22/2026
Hovik A. VERIFIED CUSTOMER
Excellent! Thanks to all!
1/22/2026
Nena M. VERIFIED CUSTOMER
Randy , was polite, He explained to me everything what they are going to do for my car. I was expecting that I will pick up that day but anyway I was able to pick up the car at 10am.No worries. This I just my opinion that u charged so much.
1/22/2026
Varduhi H. VERIFIED CUSTOMER
All good
1/22/2026
Md Solaiman. VERIFIED CUSTOMER
Yes I was. Mr Tony is a great person and his customer service is really excellent. Thank to him
1/21/2026
Silvija P. VERIFIED CUSTOMER
Erik was great! I was very satisfied with all the service. I have filled out everything that has been sent to me.
Thank you!
1/21/2026
Kenneth V. VERIFIED CUSTOMER
The car wash was done just going through the motions. There were hard water stains on the side view mirrors and all along the rear of vehicle. Considering that a car wash is part of the service, I expect the car to be clean with no obvious spots that were not cleaned. Everything else net expectations.
1/21/2026
Belen M. VERIFIED CUSTOMER
I have been dealing with my vehicle leaving me stranded bc of battery issues since I purchased it and now a new issue has arise due to that . Tony service advisor has horrible communication skills . Not once did he come out to speak to me the times I was there and always sent one of the guys helping move the vehicles . Gave me attitude on our first phone call telling me to contact my insurance before even having my vehicle checked out and spoke to me like I was ignorant . Took 1 week to get a reply from him . Total of 3 weeks 3 replies . Took for me to go in personally to get my last text which was my invoice sent to me on what was wrong with my vehicle. Made me feel like it was something personal because I am a Hispanic female . Decided to tow my car elsewhere . I’ve purchased multiple vehicles from this dealership with Dewaine who is great but it took one employee to make me look at this facility different because they have his titled as advisor which he has none of . My friend and I saw the way he also spoke to an elder lady that came in with her vehicle which was very rude. He should be removed from being up on front bc he’s leaving a bad image .
1/20/2026
Virgilo C. VERIFIED CUSTOMER
Very happy with the way I was treated, especially with the support from Brea Jackson and Jorge .
Thank you!!