I'm very disappointed. With the service I received. I called the writer Erick Ucelo from the time I brought the vehicle in. Never received a call back. Called 2-16-2026 was told he was off today, and my vehicle was ready. If this is the kinda service you will be doing.I will find another dealer to handle my vehicle.
2/16/2026
Sandra P. VERIFIED CUSTOMER
Good service.
Thank you Tony ????
2/16/2026
Joan A. VERIFIED CUSTOMER
Appreciated the good service and communication
Thank w
2/16/2026
Rubaiyat G. VERIFIED CUSTOMER
Lexus of Glendale Service department was phenomenal. I worked with Diego and he was very attentive very professional and just very caring and compassionate. And I found Randy, the main mechanic, to be the same way. It was a true pleasure to work with them. I couldn't be more appreciative.
2/16/2026
Ara A. VERIFIED CUSTOMER
Courteous and helpful staff and great service.
2/15/2026
Betty M. VERIFIED CUSTOMER
Randy was exceptional. He was very professional but also friendly, knowledgeable and patient. He made my service vist a very pleasant experience. I will request him for any future service visits.
Also, Tte service was completed in less than 3 hours even though the estimate was for overnight.
2/15/2026
Gor A. VERIFIED CUSTOMER
Hi! I just wanted to say thank you for the excellent service on my Lexus. The person who took my car ,mechanics did a fantastic job, and the Service Director made the whole experience smooth and professional. I truly appreciate the attention to detail and care. I would definitely give your team 10 stars for the outstanding service. Thanks again!
2/15/2026
Rossana E. VERIFIED CUSTOMER
Sean was very helpful and kept me updated during the service.
2/15/2026
Mauricio P. VERIFIED CUSTOMER
The work that was done was great but took longer than I thought. I dropped my car off at 11am for my appointment. My car was ready after 3pm.
2/14/2026
Gracia M. VERIFIED CUSTOMER
Randy was very personable, knowledgeable and helpful. He communicated very well with updates, etc.
2/14/2026
Natashia N. VERIFIED CUSTOMER
Sergio was quick and communicative. Honest and did not feel forceful. Completed service in a timely manner. 5 stars!
2/13/2026
Sam T. VERIFIED CUSTOMER
Sean was awesome! It was also great to see him onboarding and training a new hire as well. He did an incredible job of explaining everything that needed to be done on my car, the best way to go about doing it, and broke everything down into bite-sized lessons for his trainee. Sean is a shining example of Lexus customer service and expertise.
2/12/2026
Rebeca A. VERIFIED CUSTOMER
Very professional in my car and also in the way they treat the person. He was very helpful with the way to get home and the way to pick me up. I am very happy with the service. Thank you..
2/12/2026
Randolph Z. VERIFIED CUSTOMER
Service was great!
2/12/2026
Emma M. VERIFIED CUSTOMER
Thank you for the fast and quality service.
2/11/2026
Jeron M. VERIFIED CUSTOMER
In the past when getting a loaner, I’ve always had my insurance company email a Verification of Insurance and it’s been accepted by the cashier. However, after the cashier received it this time, she said that although the Verification of Insurance had everything she needed, she wanted to see an insurance card and insisted that I provide one even though it contains less information than the Verification of Insurance. Since I don’t carry a card, the transaction was delayed an additional 5 minutes while I looked up the card online, provided a screenshot, and emailed it before she proceeded. It seemed like an unnecessary delay based upon her personal preference and not out of necessity.
2/11/2026
Reginald B. VERIFIED CUSTOMER
C super friendly service very efficient thank you
2/11/2026
Christopher Q. VERIFIED CUSTOMER
The only thing that i was not happy about was that my dashcam unit was disconnected for whatever reason and it was not reconnected before i picked up my car.
2/10/2026
Christian B. VERIFIED CUSTOMER
Danny was great. Was completely satisfied with todays maintenance service appointment.
2/10/2026
Agnes C. VERIFIED CUSTOMER
I felt comfortable when I asked questions. He knows what he’s doing and very professional.