I would like to specifically recognize and thank Danny Mata for the exceptional service he consistently provides. Danny truly goes above and beyond every time I bring my vehicle in. He is professional, friendly, and incredibly knowledgeable, and he always makes sure I understand exactly what my car needs.
What stands out most is his honesty, transparency, and genuine care for his customers. He takes the time to explain everything clearly, answers all my questions with patience, and ensures the entire process is smooth and stress-free.
Danny is a huge asset to your dealership, and his dedication to excellent customer service is the reason I continue to return. I sincerely appreciate his hard work and outstanding support.
3/1/2026
Gitta E. VERIFIED CUSTOMER
Randy was very attentive and professional. It was a pleasure to work with him
3/1/2026
Salby N. VERIFIED CUSTOMER
The team at Lexus of Glendale is as always amazing! They’re so communicative and quick to address all concerns and keep me well informed through out the whole process. I appreciate them so much and at how well they take care of me and my car!
3/1/2026
Lois K. VERIFIED CUSTOMER
My only problem, was the gentleman who gave me the loaner showed me how to shift for reverse and drive, but not how to start the engine. This hybrid SUV was very different from my ES 350, and I had to get a neighbor to come and try to figure out how to start the engine. It required a third thing to do, which I had no idea about.
2/28/2026
Jennifer S. VERIFIED CUSTOMER
My experience working with Danny and Nelson (shop foreman) was exceptional this last visit. They were both attentive and patient in their attempt to resolve a problem with my car.
Danny is my go-to service rep for the past 3 years. His honesty, integrity, warm presence, knowledge, and professionalism creates a trusting relationship which is a rare experience these days. I actually enjoy bringing my car in because I know I’m in good hands with him. With gratitude and without reservation I give him the highest outstanding rating!!
2/28/2026
Arevik Z. VERIFIED CUSTOMER
Dear Lexus Glendale Team,
I would like to sincerely thank your entire staff for being so warm, caring, and always ready to help. Your professionalism, kindness, and willingness to assist truly made a positive impression on us. Thank you for making us feel valued and well taken care of.
With gratitude,
Arevik Z
2/28/2026
Yeonsun Y. VERIFIED CUSTOMER
Satisfaction
2/28/2026
Edita A. VERIFIED CUSTOMER
Thank you
2/28/2026
Melisa P. VERIFIED CUSTOMER
Erik is awesome! He pays attention to detail and has good energy. I will be requesting him for future services.
2/27/2026
Maria C. VERIFIED CUSTOMER
Danny has exceptional customer service. He is friendly and courteous. He ensures the customers’ needs are met with precision.
On another note. Your service technicians in the back do not replace the caps on the hood engine covers. I just noticed after my last service that most of the covers are gone. The cover is now floppy when I open the hood.
Thank you Chris for your kind attention to this matter.
2/27/2026
Gholam F. VERIFIED CUSTOMER
Diego was a very nice and great service advisor. I really appreciate him.
Thank you
2/27/2026
Ly Y. VERIFIED CUSTOMER
Argenis was great. He reviewed our past visits and provided the necessary assessments for my vehicle. He followed specific instructions regarding the moonroof setting. And gave me a discount for customer loyalty! Thank you for that. It is greatly appreciated that shows he cares about loyal customers. Thank you.
2/26/2026
Lyman P. VERIFIED CUSTOMER
Diego did a first-rate job. I'm impressed!
2/26/2026
Carole H. VERIFIED CUSTOMER
Erik was very helpful!
2/26/2026
Maria C. VERIFIED CUSTOMER
Call me at ****-****-xxxx
2/25/2026
Margarita H. VERIFIED CUSTOMER
I’m thankful for staff
2/24/2026
Yoonsook L. VERIFIED CUSTOMER
When I brought my vehicle in on February 20, I explained a specific concern to the service consultant. After returning home, I even sent a follow-up text to make sure that specific issue would be checked, as I was genuinely worried about it. However, when I picked up my car the next day and asked about it, the consultant did not remember our conversation at all. That was very disappointing.
Regarding the spark plugs, I understand that my 2014 vehicle will eventually need replacement. However, with only about 53,000 miles and just 2,000 miles driven since last year’s service, I felt the recommendation may have been somewhat premature. This may simply be my personal impression, but it felt strongly encouraged.
I have been a loyal customer of Lexus of Glendale since purchasing my car there in 2014 and have returned every year for maintenance. As a long-term customer, I hope to receive more attentive and sincere service.
2/24/2026
Vaheh B. VERIFIED CUSTOMER
Every thing was great ???? thanks a lot ????
2/24/2026
Linda H. VERIFIED CUSTOMER
Tony Chavez provides excellent service and is a good representation of how Lexus values their customers!