Taylor has been great throughout the process. He’s attentive and patient with me as I’m going through my mom’s hospice situation. Thank you for having such a great colleague taking care of me during tough times.
Rosetta
9/5/2024
Paul P. VERIFIED CUSTOMER
Thank you.
9/5/2024
Jorge P. VERIFIED CUSTOMER
Great service staff
9/5/2024
Charles L. VERIFIED CUSTOMER
Argenis was thoughtful and very helpful in supporting our needs. Would love to work with him again!
9/5/2024
Jonathan R. VERIFIED CUSTOMER
Taylor was top notch will come back just for him
9/5/2024
A.C.T. Inc.. VERIFIED CUSTOMER
I appreciated his professional and patience approach. TL
9/5/2024
Manuel H. VERIFIED CUSTOMER
Thank you. Great service
9/5/2024
Sheilah C. VERIFIED CUSTOMER
Jorge is a professional and courteous service representative.
9/5/2024
Lenchen D. VERIFIED CUSTOMER
Sergio Bohorquez was very professional, courteous, and patient when listening too and addressing my concerns.
9/5/2024
Cynthia M. VERIFIED CUSTOMER
My service advisor is great, i don't have any complaints. I would like someone to reach out to me regarding my Extended Service I was charged for diagnosis this not how my extended warranty sold to me. Also my floor mat was misplaced i communicated with service advisor and he is looking into what happened. Waiting to hear back.
9/5/2024
Mical P. VERIFIED CUSTOMER
Jerry is the best
9/5/2024
Kenneth M. VERIFIED CUSTOMER
None
9/5/2024
Terre W. VERIFIED CUSTOMER
I appreciated meeting VIP, the mechanic to demonstrate/explain my vehicle needs. I was ‘completely’ satisfied because the issue I came for was resolved. Jerry was reasonably attentive and helpful.
I made my required timeline for the morning when I arrived at 7:15. The time from arrival to notification of dx, was much longer than I expected and therefore cost me the time I needed for a complimentary car wash but I made it out on time.
I was surprised not to see more information on the results of the 21 pt inspection other than one verbal comment. I’m assuming that means the car is otherwise in good condition.
Thanks for the service
9/5/2024
Artak B. VERIFIED CUSTOMER
I submitted the car for service at 10:15am and picked up at 3:45pm.
I wish I was told that if a loaner was given to me, than the service of the car will be provided when it is convenient to the service department, and if I decided to wait in the dealership, then it will be serviced sooner.
9/5/2024
Gregg Z. VERIFIED CUSTOMER
Jeff wax excellent and the whole experience was exemplary.
9/5/2024
Sebouh A. VERIFIED CUSTOMER
Steering issue was not addressed
9/5/2024
Andrea F. VERIFIED CUSTOMER
My only complaint is the amount of time that is spent on waiting for a car once services have been paid. There is an online option to pay before picking up the car, but this saves no time. I waited for more than 30 minutes one day to get my car (and ended up leaving without my car since I had another appointment to make), and then ANOTHER 3O minutes to pick it up the second time. Both times having paid online before arriving. There needs to be a better way to expedite car delivery after payment has been made.
9/5/2024
Robert B. VERIFIED CUSTOMER
Erik Ucelo did a great job. Very professional and friendly. Give him a raise!
9/4/2024
Juan G. VERIFIED CUSTOMER
Mr. Navarro was excellent. I commend his service. Unfortunately, the performance of another staff member at the service department was surprisingly disappointing. I don’t know this individual’s name. I think, however, you should stress to ALL of your staff they need to be responsive and respectful to their customers.