Lexus of Glendale Auto Repair Service

Danny, and Service manager Bree both provided excellent service. They were understanding, forthcoming and made me feel heard.

None

Jorge does an excellent job and is very attentive to customer’s needs.

He was very helpful and informative. Listened to my concerns and solved my issues!

Thanks for all your assistance ????

*long deep breathe* this review is for the service department. Called to get a recall repair service 8/24. .The representative put me on hold/called service dept. and said the head rest was in stuck and she suggested I also get my key fob as well during the appt. (I purchased my car in April and was waiting on the key fob to be available) Arrived to dealership and was told my appt. was only for key fob and was gaslight and informed there is nothing in their record about head rest replacement. Waisted gas/time and the service tech. did not attempt to even allow me even get my key fob and stated. Left the dealership and spoke with a manager, two hours + later I returned to at least get my key fob and was given a loaner. Key fob service was intended to be 2-4 hours, per cashier. Service dept. called back 5 minutes before closing stating the car would be ready now Tuesday. I informed Mark I would be about out of state and will not be able to return the car until the Sat. and asked to please f/u with their manager and give me a call back with an update. I never received a call. I called the dealership and spoke Brie again on Sunday. She was helpful/professional and informed me the loaner car can be returned Saturday. (I filled the loaner up just in case the dealership needed to be pick up the car from residence before Saturday.) Fast forward to today (Saturday 9/07,) my car was returned to me and driving off I realized my 2nd key fob was not even in the car. I turned around right away and they searched the vehicle and confirmed the key fob was not in the car. So now I'm back waiting in the lobby for key fob that was allegedly service days ago. Apparently their "system"was down and they could not complete the service last week. I don't know why this information wasn't relayed to me, nevertheless here we are. My car was here for over a week and not serviced despite all of the follow ups. I don't know what's going in regards to communication but I suggest patrons double check their cars during pick up and confirm before arriving to dealership for a service. (I did appreciate them for washing my car.) I'm hoping to have a better experience next time :/ *update found a scratch near the top of my back right tire upon pick up. SMH

Excellent service and time management.

Danny was so nice. I am satisfied your service

Easy to work with, kind, understanding, accommodating and great follow-up.

Danny was kind, excellent and efficient, and very helpful with my 30k car service. Thank you!

My first time to bring my TX350 for maint and I will coming back for sure. Likewise, my first meeting experience with Argenis was teally worth it. Job well done, Argenis.

Everyone there was top notch!

Tell your service advisors when they offer a loaner that the car can be ready to go or you can wait hours until a car comes back. They make it seem like it’s ready like a car rental. Left a really bad taste in my mouth. Wife was pissed when she found out. Ended up waiting for car instead. Way to kill your customer service expectations.

Taylor was very nice and took care of all my car needs. Thank you Taylor.

Good

Perfect

Good

Very poor communication !! I was very specific verbally and visually showing the agent the damaged tire in the TRUNK. Yet the technician removed the spare that was “on the vehicles front left side and reported that everything was ok! When in fact my damaged tire was still damaged !! You just lost the sale of 2 new tires to the tune of $608, I will purchase my 2 new tires elsewhere and I just might take my business elsewhere where I can trust them to do a professional Job

I told Jerry that my license plate holder needed fixed, but it wasn't. The rep that brought my car to me had to take it back in the shop and fix it. So i had to wait extra time.

I am very happy the service of Lexus in Glendale