There was no communication with me from the dealership once my car was dropped off, despite phone calls and messages on my end.
9/15/2024
Michael Z. VERIFIED CUSTOMER
Mitchell was friendly, professional and transparent with his customer service and goals for my appt today. I appreciated his prompt updates while I waited. He’s a vital member to this company and whose service is why I come here for my appts and nowhere else.
9/15/2024
Brian K. VERIFIED CUSTOMER
Great
9/15/2024
Timothy Y. VERIFIED CUSTOMER
Taylor Price provided great customer service. He always kept me informed regarding the progress. Thank you
9/14/2024
Mousheg G. VERIFIED CUSTOMER
Highest quality service every time I got.
Thank you.
9/14/2024
Lisa C. VERIFIED CUSTOMER
you are the best.
thank you!
9/14/2024
Benjamin T. VERIFIED CUSTOMER
Thank you for being honest and transparent with your appraisal.
9/14/2024
Rhonda B. VERIFIED CUSTOMER
Mitch was super personable and provided the type of concierge service beyond what I have experienced in the past! Top level!
9/14/2024
Gracia A. VERIFIED CUSTOMER
I’m deeply thankful and grateful that Sergio provided me with excellent customer services as usual and treated me with respect, empathy & he’s trustworthy. He’s very knowledgeable, great, awesome and honest what’s needed to be done in my vehicle. I vouch that he’s an asset at the Lexus Glendale Service Department. Thank you too to all the great and hard working employees and KUDOS to the most ever wonderful and kind Manager Jerry Temores for his EXCELLENT SERVICE DEPARTMENT TEAM!!! ????????????
9/14/2024
Thomas G. VERIFIED CUSTOMER
Good job
9/14/2024
Flor R. VERIFIED CUSTOMER
Excelente trabajo profesional 100% satisfecho nos an dejado impresionados con su trabajo
9/14/2024
Gus G. VERIFIED CUSTOMER
A rip off. $230 to “inspect” the vehicle for a faulty sensor when all the technician did was plug in the scanner and there was no diagnostic done. Was never told how many hours labor it would take and what the hourly labor fee is. Last time I was overcharged for a core and took half a dozen calls to the service manager to remove and refund the fraudulent overcharge. This is my last visit to Glendale Lexus and a likely complaint to BAR.
9/14/2024
Adonis B. VERIFIED CUSTOMER
First i wuold like to thank Argenis Escobar Hernandez, thank for your helf, well done, regarding service, well done good job.
9/14/2024
Carla W. VERIFIED CUSTOMER
Appreciate the quality service
9/14/2024
Bonnie C. VERIFIED CUSTOMER
He listened to my questions and was able answer all and resolved them.
Mitch was easy to work with and will request him for my next service
9/14/2024
Grigor T. VERIFIED CUSTOMER
I’ve been your customer for over a year, and ive been serviced with most of the personal over the service department , and Mr Navarro was definitely made my experience better with your dealership. Most of your customer service personnel is rushing to get you out of the area, even giving you a loaner with problems, moat of the employees at Lexus of Glendale does not care about you, not even a second! But mr Navarro, was so patient with me and took good care of me, he made sure i drive away with a safe car, with all my concerns written down and always responded my text messages and kept me updated.
I will definitely comeback for another service, but first will call Navarro! A professional person! Thank you
9/14/2024
Diana F. VERIFIED CUSTOMER
Danny did a great job, he resolved by battery issue and the car is running great once again. The service he provided was excellent. Thank you!