The service was amazing: professional, polite and knowledgeable. That’s why I prefer to drive from Van Nuys to Glendale, the Lexus of Glendale is the best!!! Thank you ????
9/26/2024
. L. VERIFIED CUSTOMER
I had a 15% coupon for 60K service. I asked the rep if Lexus Glendale if this coupon can be used as a price match. After checking he said it could and asked me when I scheduled my appointment which was irrelevant and he should have that information. When I received the invoice, the amount was higher than a 15% discounted amount. When I asked, he said it was due to taxes. Additionally the work statement said that all 4 tires were filled to 35psi when the recommended cold tire pressure for ES350 was 33psi. I told the rep and he said he would have this corrected. This was a gross mistake. I expected mechanics at the dealer to know the appropriate tire pressure. When I reviewed itemized invoice, the discount was $55 off of the $598 service which was a 9.1% discount. When I asked the woman at the front desk she said she didn’t know and kept saying it’s 15% discount which it clearly wasn’t. She then called the rep and he pulled out his calculator to show me 15% of $598 was $89. He then changed the invoice. I expected service at the Lexus Glendale to be accurate and top notch because I’ve been taking my car there since owning it. Today’s service fell severely short of previous service visits.
9/26/2024
Aurora M. VERIFIED CUSTOMER
Gerardo did an excellent job in my car . You need more employees like him. Thank you also to Jerry he’s very nice and kind manager . You need people ( employees) like them. Kudos to Lexus Glendale
9/26/2024
Dalia B. VERIFIED CUSTOMER
Even with an appt, couldn't check vehicle until next day. Danny did a good job trying to help me.
9/26/2024
Jenny K. VERIFIED CUSTOMER
The most services are fine
My car 15000 miles check up service &
I replied one tire
I believe everything check up
but I see the front tire still less
air .. as before your service.
9/26/2024
Nidia D. VERIFIED CUSTOMER
Jerry was super helpful and knowledgeable. It was a pleasure meeting him and i will for sure be going to him again soon.
Thank you for a great experience!
9/26/2024
Marcus G. VERIFIED CUSTOMER
Loaner took hours to receive, making me late to an incredibly important meeting.
9/26/2024
Emilayanou S. VERIFIED CUSTOMER
He is a very good service advisor
9/26/2024
Esther S. VERIFIED CUSTOMER
He was great. I appreciated the videos of the car with the mechanic and the communication overall.
9/25/2024
Mil A. VERIFIED CUSTOMER
Great service, very professional.
9/25/2024
William S. VERIFIED CUSTOMER
II had the 60,000 mile service performed on my vehicle. The estimate was $795+tax. During the service I was contacted by the service advisor that I needed to replace the front brake pads and caliper for $1100-1200. I thought this was high but I verbally approved the work. When i picked up my vehicle the cashier said my bill was $2455. The cashier said the brake replacement didn’t include labor costs. If I would have known this, I would have deferred. I’ve brought my previous two Lexus’s in exclusively to your shop and all maintenance costs were clear.
9/25/2024
Cristina P. VERIFIED CUSTOMER
Excellent job!
9/25/2024
Venus S. VERIFIED CUSTOMER
Very good service thanks
9/25/2024
Isis S. VERIFIED CUSTOMER
The service representative that helped me was great! However I had to wait a long time to get a rental car. I waited for about 45 minutes. I was super late to work as I went to drop off my vehicle during my lunch break. If I knew it was going to take so long, I’d have selected to take an Uber instead
9/25/2024
Brian D. VERIFIED CUSTOMER
All aspects were professional yet friendly. One thing; providing a seating area while waiting for one’s car to be brought after service (often 15 minutes or so) would be a great addition in the service area
9/25/2024
Pat H. VERIFIED CUSTOMER
Lexus of Glendale in all different dept. From scheduling. To cashier personnel, service agent.and Technician
That service my car , they are all fantastic and I will give them an A plus.
I’m so grateful now I feel very safe and comfortable driving it.
So thank you, Lexus of glendale.
9/25/2024
Selamawit M. VERIFIED CUSTOMER
I appreciate Jorge’s excellent customer service! Thank you!
9/25/2024
ARMINE G. VERIFIED CUSTOMER
Thank you for your service
9/25/2024
David L. VERIFIED CUSTOMER
Always 100% A+++ service from check in to pickup. Service, cashier, everyone. Hell, even the bathrooms are clean and smell amazing. What a win!