Argenis Escobar-Hernandez was very courteous and concerned about the problem with the car.
9/18/2024
Lourdes A. VERIFIED CUSTOMER
Mr Sergio was nice to assist me through out the process
9/18/2024
Armen S. VERIFIED CUSTOMER
Excellent customer service !!!
9/18/2024
Wilson V. VERIFIED CUSTOMER
Taylor was great and helpful
9/18/2024
Michele C. VERIFIED CUSTOMER
I told the representative Eric, that when I reverse there’s a clicking noise in my brakes ,, only when I reverse he said that’s normal cause the brake pads turn when I reverse , so when I picked up the car I said did they check the brakes and then Did Not check them . What kind of service is that , I told them to check them
9/18/2024
Benedict M. VERIFIED CUSTOMER
Service department, costumer service, and called again to ask additional service all inquiry and same service have different prices. Confusing. I could’ve save money i were given accurate information.
9/17/2024
Nicole G. VERIFIED CUSTOMER
Danny was extremely helpful and friendly. Greatly appreciate the service!
9/17/2024
Mindee L. VERIFIED CUSTOMER
I felt nothing but good vibes and a welcoming spirit from Taylor. He was patient, helpful, and very efficient. Truly an unmatched experience thanks to him.
9/17/2024
Ruby P. VERIFIED CUSTOMER
Gerry was very businesslike & honest. His instructions were clear. The car was ready before time promised.
9/17/2024
Gladys S. VERIFIED CUSTOMER
Great service, thank you!
9/17/2024
Gayane G. VERIFIED CUSTOMER
Thank you
9/17/2024
Gerald L. VERIFIED CUSTOMER
Great work and thanks again
9/17/2024
Angela O. VERIFIED CUSTOMER
Danny was my consultant .. and he was great! My car for in and out really quickly and he was very pleasant and efficient.
I've been coming to this dealer for close to 20 yeara .. and the last few years ..I've had kind of uneven experiences .. but I'm really happy to meet Danny. I would recommend to management that the system encourage that consultants work with the same clients every time
They come in.. it sure does make a big difference to have a personal relationship ..with the folks who fox your vehicles . Especially in Los Angeles..
9/17/2024
Nicholas F. VERIFIED CUSTOMER
Great guy, great service as always.
9/17/2024
Lina A. VERIFIED CUSTOMER
Jorge is the best service advisor. He is so helpful and great!
9/16/2024
Carol M. VERIFIED CUSTOMER
Outstanding service. Felt George was honest, helpful, informative, let me know what needed maintenance now, and what would be done next visit. I shared with him how terrible my last visit in March 2024 was, and he thanked me for returning to Lexus to give it another chance. Offered to be my advisor going forward, so I’d have someone I trusted to work with. Provided me a copy of the report plus videos. Very good customer service!