The service dept was super busy this morning, with a line of cars out to the street. Nevertheless, Jorge came to greet me quickly, got my car checked in, and took me to get my loaner in just a few minutes. I really appreciate the attentive and efficient service from Jorge and the service department.
11/2/2024
Barkef K. VERIFIED CUSTOMER
The service of my Lexus took a little bit long but overall I am satisfied. Mark did great job.
11/2/2024
Anna K. VERIFIED CUSTOMER
The service was great, no complaints.
11/2/2024
Barbara P. VERIFIED CUSTOMER
dissatisfied. I was misquoted the cost of the repair.When I was told my car was ready my car was returned to me filthy. I know it wasnt spotless when I dropped it off . Still $2.669.00 out of pocket deserves the standard service benefits that come with Lexus repairs.. I have never been unhappy aith a service before this incident.
11/2/2024
Rimma I. VERIFIED CUSTOMER
Friendly and fast sevice.
11/2/2024
Carry H. VERIFIED CUSTOMER
I took my car in for a regular service and to show them that the hydraulics on the trunk or not working properly. They let me know that the parts for new hydraulics would be $1600 and nearly $300 to install. My car only has 31,000 miles on it. The young man who helped me talked to the manager and was able to get the parts paid for but not the labor. So it did save me quite a bit of money, but I am surprised that with that little mileage on my car that would break down at all , when I brought my car and I had to wait over an hour to get the paperwork done and get the loaner car. That was way too long. There were so many people there scheduled in 15 minute increments. It was a little ridiculous to think that I could get out of there in a timely manner , it took four days to have my car fixed when I picked up my car, it was washed but the dashboard and everything on it was dusty and fingerprinted, I think they could’ve done a much better job on the car wash.
11/2/2024
WILLIAM C. VERIFIED CUSTOMER
Thank you Danny Mata,service advisor, my Lexus GX 460 feels like new again! Thank you Lexus of Glendale????????
11/2/2024
Ryan R. VERIFIED CUSTOMER
Taylor was friendly, helpful and thorough. Thanks!
11/2/2024
Jo K. VERIFIED CUSTOMER
Taylor has helped me twice now. Very nice , very knowledgeable, very professional.
11/2/2024
Izadi Family. VERIFIED CUSTOMER
Excellent service
11/2/2024
Delilah A. VERIFIED CUSTOMER
I am very satisfied with the sevice and Erick.
11/2/2024
Efrain R. VERIFIED CUSTOMER
Argenis provide timely and helpful information. He kept us informed of the status of the service. It was a smooth and convenient experience. Thank you.
11/1/2024
Shane A. VERIFIED CUSTOMER
Jorge is always wonderful to work with. Kind and professional and patiently answers all of my questions
11/1/2024
Taylor P. VERIFIED CUSTOMER
Taylor is definitely the best service advisor at Lexus of Glendale. He deserves a pay raise.
11/1/2024
Maggie T. VERIFIED CUSTOMER
Great service!
Great personality!
11/1/2024
Kurtis S. VERIFIED CUSTOMER
Edgar was great. Very positive experience. Thank you.
11/1/2024
Bernard K. VERIFIED CUSTOMER
Danny was exceptionally helpful and the service was extremely good
11/1/2024
Frank G. VERIFIED CUSTOMER
I appreciate Jerry’s helpfulness.
11/1/2024
Mohammad R. VERIFIED CUSTOMER
All fine.
11/1/2024
David B. VERIFIED CUSTOMER
I asked Jorge if he would be willing to work with me on keeping track of what my vehicle requires to sustain preventive care, he agreed. That could be a good start.