Lexus of Glendale Auto Repair Service

He is a really nice adviser service is wonderful Danny Mata and Chris manager

Edgar had excellent customer service! Looking forward to working with him again in the future!

Danny is the utmost professional!! He is an asset to your dealership. He was very professional, patient and went an extra mile to help me. He also took the time to show me how to work the Navigation screen in my car. As I said, with everything, he went an extra mile with servicing his customer, and even provided his cell number in case I need to contact him with any problems or questions. With my previous Lexus, I never went to a dealership for repairs. From my experience with Danny, I will return for my six-month checkup.

Mitch went home around 4 PM and gave my paper wrk to another service person. He told me that my car will probably not be finished today and to pick the car up tomorrow. He told me that another service person would contact me later. At 4:40 PMI received a text that my car was ready. I rushed in and paid my bill . I waited one hour and one-half and was told that they could not find my car. Mr. Garibaldina finally found out my car was still in the auto repair shop. It took another 45 munutes to retrieve my loaner. I am very upset and want to know how Lexus will respond.

Your service manager and your service team were excellent. However, your front office stinks. I may not ever have my car serviced at your facility again as a result of it. You have a lady that’s working that front office that appears to not want her job. She’s unhappy, and it shows in the service that she gives to your customers

Excellent service!! ????????

Great customer service. Was able to diagnose what was causing the shaking. Another job well done.

Happy to praise Mitch formally. Jim Cox

He vas very professional and polite.

Like the attention to detail...really appreciate that.

Great job ????

Great experience

Great customer service

Mitchell S. was not a satisfactory experience as far as the Service Department employees go. I have been happily going to Lexus of Glendale for all of the service for the LS since I’ve owned it starting in 2019. Mike was my first experienced happy and helpful service department person. I enjoyed his customer service for many visits until I he decided to move on. Then I was fortunate enough that start/ meet Jesus. He we excellent at his job. Sadly he was no longer there. Then somehow i received Mitchell S. The visit before this one. He was just fine during the drop off. Normal which is fine. I ended up doing the front brakes and a synthetic oil change. When I came to get my car it took about twice as normal to collect. Which I is fine but it also didn’t have the brake light cleared and had to be sent back for some reason which took even more time. None of which is Mitchell S. fault. However he never apologized, appeared to care or even. I know my car is 20 years beautiful. But we’re talking customer service and Lexus. Not just me but People expect more. Let’s pick up the experience now October 2024. I called ahead to let the service team know that I would like to bring my LS 430 in to have the alternator replaced by your technicians. Somehow I ended up being given back to Mitchell S. With him on the line we spoke about a specific time that I would be showing up with the Ls on a flat bed to start the process of having the alternator replaced with the team. All of the process was painstaking. Also what I would call Slye remarks on his behalf and also his general lack of knowledge and understanding of the basics of the service department position. However I love my car very much and also appreciate and enjoy the Lexus of Glendale experience. Just the Mitchell S. hasn’t provided much. I had to come up with my own solution for a fog light housing and bulb, also was not provided the enough time to make a decision about additional work. I felt that everything was being rushed for no reason. So much so that it has probably made more work for everyone. The story continues with Mitchell S. Rushing my car out, however Jerry is on the case and he is PRO and am feeling positive about the situation and results.

Everything looks great

Always a pleasant experience while visiting the service department.

Excellent service. Excellent price. Big thank you to Chris.

Absolutely amazing customer service.

Mitch is great! Provides great service and is very friendly!

He is very helpful person every thing is clear