It’s pretty disappointing to see that mostly everything was checked off as “ok” during the multipoint inspection. Upon opening the hood, a service member should have easily identified that there was some type of leak with the radiator, as visible smoke, a foul smell, and liquid droplets were present (stemming from last night). This raises huge concerns about the thoroughness and integrity of the inspection process, as honesty and attention to detail are essential for maintaining customer trust.
10/17/2025
Joann M. VERIFIED CUSTOMER
Gustavo did a great job and kept me
informed about my car.
10/17/2025
Danny S. VERIFIED CUSTOMER
Excelente atención al cliente
10/16/2025
Guadalupe A. VERIFIED CUSTOMER
good customer service
10/16/2025
Jim G. VERIFIED CUSTOMER
My service request was accommodated with courtesy and was informative. Uber transportation was provided from and to the dealership, which was appreciated. The issue, electrical in nature, will require further service. Had to retrieve my vehicle for several days, but will return it to dealership for completion of repairs upon my return.
Francisco was very helpful in all aspects of the issue.
10/16/2025
Thomas K. VERIFIED CUSTOMER
Totally satisfied
10/16/2025
Anita S. VERIFIED CUSTOMER
I was unable to get my vehicle but Joshua was a perfect Custer service attendant
10/16/2025
Joyse M. VERIFIED CUSTOMER
Very efficient, professional repair of my tweaked mirror. Didn’t have too wait too long and am very happy with the service. My Lexus and I thank you!!!
10/15/2025
Adam S. VERIFIED CUSTOMER
Joshua Yu was friendly, and his communication was excellent and clear. He did a great job!
10/15/2025
Sheldon G. VERIFIED CUSTOMER
Thank you for the great service.
10/14/2025
Maria S. VERIFIED CUSTOMER
Joshua was excellent in providing updates and providing the best customer service experience. I do have to return for brakes front and back on my RAV4. Thank you
10/14/2025
Ana R. VERIFIED CUSTOMER
Gustavo provided excellent customer service
10/14/2025
Cristian R. VERIFIED CUSTOMER
When I brought my car in for servicing I had a scratched right rear rim. When picking up my truck after servicing I was told that my tires has been rotated, but the scratched rim was still in the right rear position. Indicating that my tires had not been rotated.
10/14/2025
Alfredo L. VERIFIED CUSTOMER
Joshua is an excellent service representative, always shows that he cares about my satisfaction.
10/13/2025
John C. VERIFIED CUSTOMER
Great service experience!!
10/13/2025
Peter A. VERIFIED CUSTOMER
Good customer service!
10/13/2025
Judy M. VERIFIED CUSTOMER
Awesome customer service
10/12/2025
Luis F. VERIFIED CUSTOMER
Mark provided excellent service.
10/11/2025
Aurora P. VERIFIED CUSTOMER
Ms. Vanessa very friendly good customer service, very knowledgeable
10/11/2025
Cira H. VERIFIED CUSTOMER
Gustavo is very friendly and very attentive to details