We arrived an hour early for a scheduled appointment and after checking, found out our car had not been taken back over 90 minutes after the scheduled time. We dropped off our car at 12:30 for a 1:30 appointment and our car was not done until 4 PM. No communication from service department.
2/25/2025
Jennifer W. VERIFIED CUSTOMER
It seemed to be a challenging Monday everywhere today including at Lexus Service Center. But you all stayed on track and cheerful even with the computer system not working properly and maybe a little short staffed? Thank you for taking care of my Furiosa.
2/25/2025
Beverly M. VERIFIED CUSTOMER
Roberto had 6 clients at the same time and struggled to get back to people about their wait times, which made some clients angry.
Maybe his work load could be divided out more evenly amongst all the service providers?!
We were very patient.
2/25/2025
Bart W. VERIFIED CUSTOMER
Amazing customer service. Rob has taken care of my Lexus RX360 for years. Great service, I get a nice loaner and the services and parts are affordable. I'm a customer for life.
2/22/2025
Suzanne H. VERIFIED CUSTOMER
Had surgery and found out about valet service. Very helpful.
2/22/2025
William K. VERIFIED CUSTOMER
This was my first experience with Lexus of Colorado Springs, and I was very pleased. Thank you for servicing my RX 350 so well and with personal attention by your service department personnel. And, I appreciated the loaner.
Thank you. J.J.
2/22/2025
Stephanie L. VERIFIED CUSTOMER
Super friendly and did a thorough job! Great communication, too.
2/22/2025
Sylvia M. VERIFIED CUSTOMER
Due to the weather, I have not been able to check my car. Rob is wonderful, as is the rest of the staff.
2/21/2025
Daniel S. VERIFIED CUSTOMER
Several technical challenges arose during the implementation of this service. The primary issue was electrical in nature and proved to be highly complex to diagnose. I reserve further comments until the mission has been deemed successful, i.e., until the problems have been resolved.
2/21/2025
Spencer C. VERIFIED CUSTOMER
We came in to get help with Apple CarPlay being able to use Google Maps. Service tech told us it would not work on our 2021 Lexus. Claimed it was not supported. It is and I was able to get it to work once I got home. Service tech did change the wipers as requested, but our main reason for scheduling an appointment was to get the CarPlay working properly.
2/21/2025
Tom S. VERIFIED CUSTOMER
Great experience
2/20/2025
Cary F. VERIFIED CUSTOMER
Fantastic service! Thanks.
2/20/2025
Robert F. VERIFIED CUSTOMER
Excellent service at a fair price.
2/20/2025
Visionair, Llc. VERIFIED CUSTOMER
Rob listens
2/20/2025
Melanie J. VERIFIED CUSTOMER
My car threw a warning light and Lexus was able to get it in same-day and fix the issue.