Roberto was polite, professional and provided excellent customer service.
4/30/2025
Ronald B. VERIFIED CUSTOMER
Anthony did clear up a few questions I had we got the oil changed at 5000 and did not realize that we could’ve waited till 10,000 to get the oil changed but he explained it in full. I’ll know next time and hopefully we won’t need any service before then? Thank you.
4/29/2025
James H. VERIFIED CUSTOMER
Roberto was great with outstanding service from beginning to end.
4/29/2025
Shawn O. VERIFIED CUSTOMER
Frequent updates, listened. Thanks!
4/28/2025
Mark L. VERIFIED CUSTOMER
The service was excellent. Roberto got me in on time and the length of the service was the time he explained. Everything met
and exceeded my expectations
4/28/2025
Carolyn P. VERIFIED CUSTOMER
I originally made an appointment for April 23 to have my tires switched to summer tires. When I arrived, there was no record of my appointment and my tires had not been delivered to your N Nevada location. I made another appointment to come back on April 25. The truth is, it did not cause major disruption to my day but while your associate was pleasant and polite, there was no acknowledgement of nor apology for the inconvenience caused for me, the customer. This really surprised me because I have traditionally experienced exceptional customer service with Lexus. I hope this was an anomaly because it's below what I think of as normal for Lexus.
4/26/2025
Nathan P. VERIFIED CUSTOMER
Roberto was great! He welcomed me to Lexus right away, assessed my vehicle for any recalls that may exist and promptly kept my service moving in a professional and timely manner. Once complete, Roberto thoroughly reviewed all the details and service that took place ensuing my vehicle was 100% services and ready to drive!! I certainly enjoyed my visit while at Lexus of Colorado Spring!
4/26/2025
Julie S. VERIFIED CUSTOMER
Anthony was very attentive in listening and helping me with my questions. I appreciate that very much. Thank you!
4/26/2025
Pedro H. VERIFIED CUSTOMER
My service Rep. anthony. Is very professional and honest young man.Its alway a pleasure to to work with Anthony.
4/25/2025
Jacqueline C. VERIFIED CUSTOMER
Robert is Amazing! Always handles our vehicle with the upmost satisfaction .
4/25/2025
Ralph D. VERIFIED CUSTOMER
Thank you
4/25/2025
James F. VERIFIED CUSTOMER
Roberto did a great job under difficult circumstances. The shop was very busy and he managed to get out car serviced and gave us excellent customer service. We have always gone to Lexus and will continue. Thank-you Roberto.
4/25/2025
Stephen H. VERIFIED CUSTOMER
We has an appointment and it took 4 1/2 hours to change the oil.