Pride Hyundai of Seekonk Auto Repair Service

I had scheduled service in advance knowing that there would need to be a part ordered (replacement light bulb). However, my appointment was never entered into the system and did not exist. The service team was still able to complete part of my service request, but were unable to complete service for the main reason of my appointment. More disappointingly, this was never communicated to me while my vehicle was at Pride. I was only informed of the inability to complete the headlight replacement when I arrived to pick up my vehicle later in the day. Additionally, I was not given another appointment to complete my original service request and was given no timeline to expect it to be completed. While I understand that parts availability can be tricky the complete and utter lack of communication is disappointing and upsetting, especially when I planned my day around my service appointment.

I will be following up with an email to management. Following up on this text chain I have no intention of ever returning to your service center. In this text chain I was told my vehicle would be ready at 6:00. I arrived at 6:03 to find out the service department was closed at 6! At no point in our conversations today was I told that the department was closing at 6:00pm. I had to wait for approximately 30 minutes for Alexia to charge me and give me my keys. I was not offered any sort of discount for this extreme inconvenience. I have had hesitations about using this dealership and this is the last straw.

Thank you for efficient service.

Amazing person and ended my service being his self and funny I was super satisfied

Thank you. Very satisfied.

I can't even begin to describe my disatisfaction. In fact, my car is still there. Service has not been completed. Please call me to discuss the list of problems.

Thank you

I'm not sure that I can trust the service team to complete maintenance on my car after having the engine catch fire, immediately after picking it up from the service department.

2/12 hrs for a scheduled oil change way to long. When I called for appt. Person who answered was acting like I was bothering him yawning in my ear please understand I am one who never complains. I’m curious if still same owner because I don’t see him putting up with this.

Yes I went in for a oil change and tire rotation which was good but the person forgot to look on the paperwork and was going to charge me I had to make him aware that I was covered under my warranty but other than that everything went well thank you

First, thank you for providing service to my car. The staff was friendly overall. I think their communication with the customer could improve some. There were many occasions where I was told to expect a call from them, and days will go back and nobody will call me. I had to call back almost every single time. Also, there were times where I will call and the staff would not know where the info/updates about the car were nowhere to be found. Finally, the staff will tell you they will have an update in a few days; you call to check on it, to realize they had not done anything to the car. All of this while I am paying for a rental car. Very frustrating.

I already sent a message

Damon is supposed to follow up on warranty for me to see if doors are covered because my doors are starting to rust. I told him I'd ask at my next service. I have no idea what the warranty is and no one has told me when I've asked

I did not the complimentary car wash

Damon did a good job considering the computers were down.

Great service. Thank you

Pride Hyundai absolutely only cares about making money and has no desire to care enough about its customers. I have a 2023 Sonata Nline and have followed every step of its maintenance plan to the T. I brought my car in a week ago for its 60k service, which included a coolant exchange. Upon the service, I noticed the car was running cooler, engine temperature around 150 degrees f, mind you, the car was operating at nominal temps of 200 before the service. I didn’t think too much of it as it was relatively warm. Well, a few days later when it started to reach into the low 30s, high 20s, the car was still maintaining 150 degrees for engine temp. I brought the car back in and they tried pushing it to the side that this is normal, when in fact it is not according to Hyundai. They had me bring my car in after fighting with them for an earlier appointment as I use my car for work and need to have it back on the road as soon as possible. The car sat all night Friday and then all day Saturday. If you have blue link, you know when you leave your car unlocked as it reminds you only a few minutes after leaving the car unlocked. Well I never got a notification when I usually do with my services which pretty much tells me that my car is being worked on. Red flag #1. Red flag #2 is that they said they had to bleed my coolant system which usually is correct for high operating temps, not low temperatures and stated all is operating correctly. They didn’t even run the car long enough to determine that even if they did run the car. I am 100% positive that they held a grudge against my wife and I about the scheduling fiasco and never looked or troubleshot my car. This is by far the worst Hyundai dealership I have ever been to. I will never again recommended people buying or servicing their vehicles here ever again. They just lost a big customer and I will never be back. Sincerely, A never returning customer.

Only down side is that when I made this service appt online, there was an option to have a rental instead of waiting. But when I showed up, I was told that was a mistake online and that isn’t an option anymore. Which i completely understand, I wasn’t upset but I would’ve planned better if I knew this info ahead of time. It only took an hour for oil change so I was happy to sit and wait but last oil change was 3 hours so I had to get a ride back and forth

Everything was fine

Excellent service