Our repair was unsolicited, yet we are incredibly grateful for the honesty of Lexus. Customer service was top-notch at every touch point. Lexus quality shines in both vehicle and service. Well done - we are your newest Lexus brand ambassadors and will look to Lexus as our first option for a new vehicle. Cheers to a job well done!
10/8/2024
Cinthia S. VERIFIED CUSTOMER
No idea who Will is
10/8/2024
Terry M. VERIFIED CUSTOMER
Had the alignment checked. Beings everyone knows that the IS has camber issues that wear tires out prematurely at a negative camber. You should at least at the customer's request set these at zero camber to help longevity of the tires. 80k mile tires should last longer than 15k miles. Totally 100% disappointed that something has not been done about this!!! Read the reviews of IS tire wear!!! It's not a RACE car!!
10/8/2024
Alice L. VERIFIED CUSTOMER
Jesse is always a pleasure to work with.
10/8/2024
Mary A. VERIFIED CUSTOMER
Thanks Jesse!
Quality customer service with kindness always!
10/8/2024
Phillip S. VERIFIED CUSTOMER
Thank you for excellent service
10/8/2024
Nancy M. VERIFIED CUSTOMER
Great service and communication!
10/8/2024
Amy J. VERIFIED CUSTOMER
Nick does an excellent job drilling down to the root of the inquiry rather than a surface level exploration. He is very forthright and clear in his explanations. He did a great job
10/7/2024
Robert H. VERIFIED CUSTOMER
Everything went smooth. He was apologetic about my wait time but it didn’t really take that long.
Thanks
10/7/2024
Janette I. VERIFIED CUSTOMER
Absolutely I’m so happy with the last service I got
10/6/2024
William R. VERIFIED CUSTOMER
Had to wait longer than usual did good job
10/6/2024
Muralidhar C. VERIFIED CUSTOMER
Poor car cleaning. Nothing was cleaned inside including trunk.
10/6/2024
Nancy D. VERIFIED CUSTOMER
We were told our car would be washed and it wasn’t.
10/6/2024
Stephen S. VERIFIED CUSTOMER
Cory is the best service advisor!
10/5/2024
Rita V. VERIFIED CUSTOMER
Cory went well over and beyond to get the work finished in a very timely manner. So appreciated all his help.
10/5/2024
Max V. VERIFIED CUSTOMER
Very transparent and informative service. Thank you!
10/5/2024
Patricia R. VERIFIED CUSTOMER
Great team of people. Nicholas was very informational with every thing that we asked. We are always satisfied and very pleased.
10/5/2024
Nancy G. VERIFIED CUSTOMER
Nicholas was friendly, professional and efficient. Excellent service.
10/5/2024
Thomas R. VERIFIED CUSTOMER
Great. Thanks
10/5/2024
Jeff B. VERIFIED CUSTOMER
Great Service!
Everyone was so friendly and assured me right away when I arrived for my scheduled appointment. I would highly recommend Lexus to all my friends.
JB