Lexus of Omaha Auto Repair Service

After three different visits in for service, finally all that was originally supposed to happen with the car, happened. For the first visit, my husband called to get an oil change and listed some issues with the HUD. Whether he forgot to say oil change( which I doubt because the car kept reading that an oil change was coming due) or not I’m not sure but, while the car was in for service, I called and talked to another service rep to ask them if it would be possible to add on front window tinting. He said that was no problem and it would be done. When we got the car back, the front windows were not tinted and the oil change had not been done. I called back to let them know, and another appointment was made. For the second appointment, the service and windows were tinted, but apparently the passenger side door was not connected back correctly and the next day when I tried to get out of the car, I could not. So now on appointment number three, the passenger side door was reconnected correctly, and all is good. This whole situation seemed like a lot of extra appointments and miles added onto my car for mishaps and incomplete work. As we have another Lexus, we have worked with this dealership and service department before. We have never had any unsatisfactory issues previously. We are hoping this is just one big, time consuming fluke.

Always great service

Nick Berg is the ONLY reason I come to this business. After my experience in buying my 6th vehicle from this business I will NEVER buy a vehicle from Lexus of Omaha again.

Your service folks are very good and they finished the job on time. Will service my Mercedes in the future at Lexus! Hannah

Everything was perfect

Thank you for your communication during the service and taking great care me and my vehicle!

Cory was professional and competent- as always!

The experience Gerardo was great as always. Thanks again.

Very helpful and fair too

Service department is top notch.

Great service with friendly professional staff.

Gerardo was great to work with. He made the transaction smooth. Thanks!

Thank you!! Friendly, efficient and good work done’!

Always a pleasure to work with Omaha Lexus for service.

Jesse is a very pleasant and great person and treats everyone with respect

Another solid Lexus visit with excellent service.

Love Lexus and trust Cory with his recommendations and judgment. All staff courteous and professional and treat me as a senior with respect. Will always stay with Lexus of Omaha.

I really appreciate your entire dealership. You are all very much appreciated. Keep up the great work.

Extremely helpfuk and thorough.

Appreciated the regular updates and the approval request before Adi proceeded to get the brake pads replaced. And also the loaner car helped me to get around while waiting for my car to fixed .