Northcutt Toyota Auto Repair Service

Very professional and kept me updated on status of my vehicle.

Very professional and courteous. Great service is a standard policy and I will continue to use Northcutt’s for future purchases and service.

I was treated extremely rudely today. I had some concerns about a part that I had had installed in July. It was the plastic liner that goes inside the left front wheel well. I drive a lot for my job, all highway and interstate, and I'm rarely home, so I thought I would bring it to their attention whenever they changed my oil again. Instead, he would not listen to me and insisted that I hit something and damaged it myself. In fact my husband was with me the first time we took it out after that part was installed and we heard it come loose and drag on the highway. We drove it back home immediately. We did notice at that time that the parts were not even tucked in underneath the car the way it should be to secure it. Whenever you're going down the road there's a lot of wind and it had pushed it loose. We secured it back and duct taped the edges so that it would hold until my next service. The person who took me into the shop very rudely accused me of being dishonest and insisting that I hit something. I stated that I didn't want any money or any refund but I just wanted them to secure it back so that I could drive the car safely. He said there's nothing to screw it to or attach it to because you hit something. He would not give me an opportunity to tell any more of my story and made it clear that he was not interested in hearing it. He was convinced that he was right. I understand that he doesn't know me from Adam and some people are dishonest but there's no reason for me to lie to you about this. In any event if you want to lose all of your female customers chew them out act rude, slam doors,and make sure that you accuse them of lying in front of the young techs standing by on the shop floor. His communication skills were atrocious. No one should be talked to like that, especially in front of other staff. He's setting a terrible example for them. In the end they did not secure it back. I had to stop on the way home and buy more duct tape. I have been very loyal since 2017 but I won't be returning in the future.

Very friendly, cheerful, pleasant, and excellent service!

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Everyone was very helpful and professionall

excellent service

Thank you so much, for the car wash! ????

The service staff at Northcutt Toyota have been excellent.

Surprised that you charge $48 for filters I buy for $7. Other than that gouge I was very happy with the speed and quality of service.

Yes everything was fine.Everyone I came in contact was very friendly and professional. Thank you

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Everyone was very nice. I was able to get in there and get out. Got my car fixed and cleaned I was very happy.

Savanna went the extra mile to help me to have an awesome good experience with Northcutt Toyota. Please thank her again for the wonderful service. Bert M

5 Star service, as usual!

Quick service. Thank you.

None

There was dirt in the floor of my car and in the seat and there was left over nuts left on my car and the engine cover was gone and it was broken

Was satisfied with the work done but a little up set concerning the tires being rotated/balanced after I told the service writer when I made the 3 pm appt not to rotate and balance. Am happy to have been informed of the brakes needing replaced.

I was very pleased with the speed and honesty of your technician on my truck. And my service advisor.