Tuscaloosa Toyota Auto Repair Service

It was good all my questions were answered

Jeremy isn’t always wonderful. I call him and he gets me in quick and make sure to always explain what needs to be done. I don’t normally continue to get service done by the dealership once it is out of warranty, but Jeremy has been so great that I have this time. I respect his opinion and trust him with my car.

Mr. Beck was so generous. His service was top tier . I really appreciated everything he did for me.

Chuck is always very professional and makes you feel like a valuable customer!!!

Garrett did a great job. Very professional and kept us up to date on the progress of our service.

Chuck was awesome in helping us with several issues. Caysen set us up to be able to bring the car after work & scheduled us for the next morning. We dropped off car for regular oil & filter changes & we listed other concerns on the night drop envelope about the tire notice on dashboard. Chuck contacted me the next morning with the assessment & the video was awesome as the service tech explained everything well in the video , that was great for me as I don't know mechanics of vehicles. We had to have new tire sensors, which are pretty costly & Chuck had already put in a warranty claim for us. My husband had just ordered new tires for my car, I asked Chuck if they could install those & he said sure! We took the tires to Chuck, he even helped my husband unload the tires & I was in complete awe at how clean, organized & large the service area was! I had never seen it before & had no idea just how large of an operation y'all have there. The workers in the shop were all moving about very busy working on vehicles & I am still shocked at how clean & organized everything was. Chuck updated us that the sensors claim got approved, he saved us so much money & we can't thank him enough. I'm glad that when we started shopping for me a newer car 3 years ago that we decided on Tuscaloosa Toyota & got the Lexus from Marcelo who was awesome on the purchase as well. THANKS SO MUCH again Chuck! I was so thankful for the customer service & extra miles that Chuck went to as well as the professionalism in him & the atmosphere in the shop that I shared this experience with my co-workers today.

Thank you for providing great service for our vehicle for the last 25 years. Steve Woods has always been there for us when we needed him Thank you Steve

Ok will do.

Outstanding customer service.

Jeremy is awesome. We live in Demopolis and he is one of the reasons we still drive up there to get our service, after 155k miles. He explains things well and is easy to talk with.

Very helpful team

He was great’

Thanks

I was able to get my service within a short time. They kept me updated as to the time frame.

Ryan is the best as always

Best service in town! Quick, efficient, and professional.

Everything were ok.

I recently had the pleasure of working with Chuck Sansing as my service advisor, and I can't recommend him highly enough! From the moment I walked in, it was clear that Chuck is a true professional who genuinely cares about his customers. Chuck stands out because he doesn’t gouge prices or push unnecessary add-ons. He focuses on what you really need and provides honest recommendations. It's refreshing to encounter someone who prioritizes the customer's best interests over making a quick buck. His extensive knowledge of all things Toyota is impressive, and he answered all my questions with confidence and clarity. What truly sets Chuck apart is his personal touch. He remembers every customer he serves, which speaks volumes about his dedication and commitment to providing a great experience. I appreciate the fact that he took the time to get to know me and my needs. If you're looking for a service advisor who combines expertise with integrity, Chuck Sansing is the person to see. Thank you, Chuck, for making my service experience so positive!

Didn't keep my car to long. Kept me updated.

Chad is always helpful and I am always satisfied with the service department.