Part for recall not available for installation, on back order, notified of same after leaving vehicle at service center. Will need to take vehicle back when parts are available, paperwork for recall was kept by service advisor.
6/14/2024
Helen A. VERIFIED CUSTOMER
Chuck was excellent in getting me in and out
6/14/2024
Travis F. VERIFIED CUSTOMER
Everybody did great job nice talk to and great service will be back
6/14/2024
Susan R. VERIFIED CUSTOMER
Always a great experience! Jeff Elmore was wonderful!
6/14/2024
Patricia T. VERIFIED CUSTOMER
Satisfied
6/14/2024
Monica B. VERIFIED CUSTOMER
Great job thanks
6/14/2024
Maken P. VERIFIED CUSTOMER
Ryan was very nice and knew the report he was going over. Seemed like a great young guy!
6/14/2024
Shirley M. VERIFIED CUSTOMER
Recommendations to be considered based on Brandon's explanations.
6/13/2024
Tina W. VERIFIED CUSTOMER
This is a great dealership, and the service department (Chad Watson) makes the experience with the dealership even better. This is exceptional service after the sale and it makes all the difference to me.
Thanks
6/13/2024
Billy S. VERIFIED CUSTOMER
No complaints
6/13/2024
Mattie A. VERIFIED CUSTOMER
T J is always courteous and respectful and keeps me in the loop of what
Service is needed and what’s being done.
6/13/2024
Chad W. VERIFIED CUSTOMER
Best service manager in the shop! I always go directly to him. He is very helpful!
6/13/2024
Miranda A. VERIFIED CUSTOMER
Steve Woods is unfailingly helpful and patient. He explains everything and always informs me about progress Because of service like his I have been a customer at Tuscaloosa Toyota for over 30 years. Thank you.
6/13/2024
Shameria P. VERIFIED CUSTOMER
Wasn’t informed about vehicle process after ordering parts !
6/13/2024
Sharon B. VERIFIED CUSTOMER
So polite and helpful very pleased
6/13/2024
Will A. VERIFIED CUSTOMER
Will A
6/13/2024
Allison B. VERIFIED CUSTOMER
Very nice and got the job done!
6/13/2024
Dawn M. VERIFIED CUSTOMER
Love my Toyota dealership, everyone I dealt with today was so friendly and helpful.
6/13/2024
Tony B. VERIFIED CUSTOMER
Nothing against Mr. Woods. I have a roaring/vibration at 70mph on my 2021 Tacoma. I requested balancing tires and it was performed. Tech stated that the tires “cupping” could be the cause, but no one is certain what is causing it. I feel like I can’t throw hundreds of dollars away at each visit just to try to figure out the problem. If would be nice if someone offered to troubleshoot the problem. Is it a wheel bearing? Let’s check. Could it be an unbalance drive shaft? Let’s check. That didn’t happen. This is my 4th vehicle I’ve purchased from Tuscaloosa Toyota n the last 20 years. Mg loyalty should count for a bit more effort. Again, I don’t want anyone to be in trouble. That’s not my goal. I just want it fixed or tell me the roar is not a safety issue. That roar isn’t normal. Especially after having the tires balanced and rotated. Even had ghe alignment adjusted.
6/13/2024
Kelly B. VERIFIED CUSTOMER
Steve is always so kind and helpful. He always does an amazing job and is most trustworthy.