Ryan was very thorough going over everything with my Corolla Cross.
9/21/2024
Sandra P. VERIFIED CUSTOMER
Personnel real nice. Service didn’t take too long.
9/21/2024
Tony D. VERIFIED CUSTOMER
Chuck does an excellent job
9/21/2024
Meredith G. VERIFIED CUSTOMER
Chad always takes great care of me!!!
9/21/2024
Steve J. VERIFIED CUSTOMER
I’m always very pleased with Chad !
9/21/2024
Virginia W. VERIFIED CUSTOMER
I’m pleased with the service
9/21/2024
Sandra C. VERIFIED CUSTOMER
Tj was very helpful and know able of his job.
9/21/2024
Kathy Lynne. VERIFIED CUSTOMER
Always very professional
9/21/2024
Lynn W. VERIFIED CUSTOMER
Nothing additional
9/21/2024
David H. VERIFIED CUSTOMER
Steve and his crew got me in and out professionally with great service.
9/21/2024
John R. VERIFIED CUSTOMER
Quick, thorough, and complete. Thanks Tuscaloosa Toyota Team.
9/21/2024
Amber B. VERIFIED CUSTOMER
The technician working on my car did not put the wheel center cap on my truck right and it broke before I left the dealership parking lot.
9/21/2024
Philip F. VERIFIED CUSTOMER
Brandon is always pleasant to work with at TToyota. Service was completed in a timely fashion including recall.
9/21/2024
ERICA W. VERIFIED CUSTOMER
I come to this location because of the great customer service I receive from Chad Watson. I could go to the Toyota closer to where I live, but I choose Tuscaloosa Toyota over convenience any day.
9/20/2024
Sierra S. VERIFIED CUSTOMER
The reason for my unsatisfactory decision is due to when I arrived it took almost 20 minutes to get checked in. I sat and watched others that arrived after me get checked in and no one still came to me. I expressed this concern to Chad and while his apology was appreciated it is still a concern for me in which I wanted to address. Also, after sitting to get my car completed I noticed how fast others who arrived were checked in with urgency. My other concern is I had an issue with a tire where it looks as if I could’ve ran over something but the way it left the tire I’m not sure but I addressed this concern to Chad in regards to getting a new tire being that my car is under warranty and has tire warranty as well. His response was that being that it looks that I may have ran over something that it wasn’t covered under my warranty. I had a previous experience with this and my tire was repaired with no cost to me at the station so I’m not sure what happened this time.
9/20/2024
Allison R. VERIFIED CUSTOMER
Whoever serviced my car broke the plastic piece that is on the side of the seat. They put it back on like they hadn’t torn it up. I should’ve known something was messed up when I got in and my seat had been adjusted all kinds of ways.
9/20/2024
Florence E. VERIFIED CUSTOMER
Excellent customer service. Jeremy is the best!!
9/20/2024
James W. VERIFIED CUSTOMER
I've been bringing cars to since 1996 or so. He's always honest and upfront.
9/20/2024
Thomas D. VERIFIED CUSTOMER
Chuck Sansing did a wonderful job. Got my Lexus back fixed up on time.