TJ does an excellent job of explaining the services provided and/or recommended without talking down to you.
10/23/2024
Amanda S. VERIFIED CUSTOMER
Just to slow
10/23/2024
John W. VERIFIED CUSTOMER
Jeremy is the best!
10/23/2024
Judy C. VERIFIED CUSTOMER
Jeremy always ta look s care of my service and keeps me informed on issues that need to be corrected and the time frame in which they need to be fixed. I trust him completely with my services especially since I am a widow and feel confident that he won’t recommend un-needed repairs!
10/23/2024
Michael H. VERIFIED CUSTOMER
Ok
10/23/2024
Carol M. VERIFIED CUSTOMER
All questions were answered very pleased
10/23/2024
Kenneth V. VERIFIED CUSTOMER
Steve is always helpful with any of my concerns.
10/23/2024
Lovell T. VERIFIED CUSTOMER
Thank so much for serving my car
10/23/2024
William W. VERIFIED CUSTOMER
I have been getting my vehicles serviced at Tuscaloosa Toyota for 22yrs sand the I will highly recommend Tuscaloosa Toyota to anyone.TJ is great and very Professional.
10/23/2024
James P. VERIFIED CUSTOMER
I felt that it took to long. All I had done was my tires were rotated and a new filter was put inside the car. I was second in line when the bay doors rolled up at 7:00. I didn’t leave till approx 9:20. I feel that this is way too long for the service that was done
10/23/2024
Steven S. VERIFIED CUSTOMER
Jeremy Beck is great. Worked my vehicle in, told me what was needed and got it done quickly. You guys do it right.
10/23/2024
Gieva P. VERIFIED CUSTOMER
Oil was not topped off. And now all of a sudden, I have 4 lights on (brake, abs and both vac) since Toyota rotated my tires. Speed sensors or something must not be correctly connected.
10/22/2024
David W. VERIFIED CUSTOMER
Jeremy is an outstanding representative of Tuscaloosa Toyota- very customer friendly!
10/22/2024
Raima S. VERIFIED CUSTOMER
It was smooth for a first time experience
10/22/2024
Belinda R. VERIFIED CUSTOMER
Service was handled in s timely manner
10/22/2024
Connie A. VERIFIED CUSTOMER
I was very pleased with the wait time.
10/22/2024
Glenda T. VERIFIED CUSTOMER
Brandon was great
10/22/2024
Stuart W. VERIFIED CUSTOMER
The service I received from the moment I drove onto your property until I drove off was great. The suggestion I would make pertains to when I made the service appointment. The woman who I reached on my initial call asked if I was calling regarding the recall that had been issued. I told her yes, that was part of the reason for my call. We then settled on a date and time for the service. However, at checkout I was told that the part needed to resolve the recall issue was not in stock, that it had just been ordered, and that I would need to return to have it installed when it became available. My comment is why was I not informed at the time of scheduling of the shortage in parts. Yes, there may not have actually been a shortage when the appointment was made but it seems like there were options that were not explored. For instance: calling me when the shortage was discovered, or telling me that the inventory was low and there may be a problem, or other possibilities you would know better than me. Overall I have been, and still am, very pleased with the service you folks provide.
10/22/2024
Mitchell C. VERIFIED CUSTOMER
Chuck was extremely busy but took the time to keep me updated on the statue of My vehicle repair . Dealing with Carshield is not an easy process. Being My Liaison has been very helpful.