I like the new feature where they can contact me if there is another issue with the car. It always it to get done during the visit as well.
10/19/2024
William W. VERIFIED CUSTOMER
Ryan is very informative about the work being carried out on my vehicle
10/19/2024
Frances W. VERIFIED CUSTOMER
Great job!
10/19/2024
Thomas B. VERIFIED CUSTOMER
Steve has been my service man for years. I trust his judgment and advice. I have been a Tuscaloosa Toyota customer since 2002 and have purchased a Camry, 2 Avalons, and a Highlander.
10/19/2024
Zachary D. VERIFIED CUSTOMER
Chuck was very friendly and accommodating. Pay him more.
10/19/2024
Nick W. VERIFIED CUSTOMER
First off I’ve got to start by saying, Steve’s the best!! He’s helped me serving all of our vehicles for the last 20 years. His attention to detail, quality customer service and incredible follow up is the best in the business. Outside of our Toyota and Lexus vehicles, we also own a Cadillac Escalade and mercedes Benz. Steve takes care of all of our vehicles!! Tuscaloosa Toyota has the very best service department in the state of Alabama. No questions asked!
Thank you!
Nick and Jennifer Wright
10/19/2024
Patty H. VERIFIED CUSTOMER
Oh great
10/19/2024
Brenda A. VERIFIED CUSTOMER
Quick,informative, and great customer service.
10/19/2024
Luz R. VERIFIED CUSTOMER
MR. WATSON KINDLY AND HELP WITH MY TROUBLE AMD FIX MUY CAR
10/19/2024
Elaine F. VERIFIED CUSTOMER
I was satisfied with Chuck’s service, but I wasn’t satisfied with the length of time I was there. I got there at 1:20pm for my 1:30pm appointment and didn’t leave until approximately 5:15pm (I may have been the last customer there). And, if you keep records of time in and time out, I think my last appointment there was almost a repeat for the time that I had to wait.
10/18/2024
Icie P. VERIFIED CUSTOMER
Great customer care!
10/18/2024
John S. VERIFIED CUSTOMER
Quality of work fine but lack of communication was a bit frustrating. Had to call multiple times and leave messages for updates with no feedback.
Will certainly return, but hope the communication is better next time.
10/18/2024
DALE C. VERIFIED CUSTOMER
Chad did a great job!!!
10/18/2024
Karen R. VERIFIED CUSTOMER
Jeremy Beck he was very Respectful and Professional during his job and it didn’t take long waiting on n my car .Thank you Jeremy looking forward seeing you next time great job.
10/18/2024
PATRICIA A. VERIFIED CUSTOMER
Everything was done in a timely manner, even the offer to take me back to Work after my drop off
10/18/2024
SUMMER B. VERIFIED CUSTOMER
Ryan was communicative and timely, and did a great job at attending to the issue. Thank you, Ryan!
10/18/2024
Joe V. VERIFIED CUSTOMER
Steve Woods is an EXCELLENT service representative!!! Very honest in repairs needed and extremely customer oriented. Great asset to Tuscaloosa Toyota service dept.
10/18/2024
Kay A. VERIFIED CUSTOMER
Chad goes beyond to help me and my family with our 5 Toyota vehicle services! Job well done!