Wish road hazard warranty would have been explained better during the purchase of the tires. Paid for a warranty that was never used but once. Now I'm being told the warranty has expired. Tires probably have 1.5 years of thread left.
8/24/2025
Nancy S. VERIFIED CUSTOMER
We are very pleased and the staff waiting on us were very nice.
8/24/2025
Lasuan C. VERIFIED CUSTOMER
TJ does an amazing job we appreciate him for all he do .
8/24/2025
Nancy W. VERIFIED CUSTOMER
Polite, professional. Explained service
8/24/2025
Jonathan C. VERIFIED CUSTOMER
TJ was fine but the service took forever
8/24/2025
Amanda S. VERIFIED CUSTOMER
Ryan is the best!!!
And so is Matt Long!!
And so is Caleb Thomas!!!
8/24/2025
Sutonna B. VERIFIED CUSTOMER
Great service
8/23/2025
Richard F. VERIFIED CUSTOMER
Thank you for usually being pretty quick with work so we don’t have to wait so long. For lengthy visits,
8/23/2025
Jacquelyn M. VERIFIED CUSTOMER
Jeremy was extremely helpful and knowledgeable! I couldn’t have asked for better service and advice! Thanks! Jackie mason
8/23/2025
Laurie L. VERIFIED CUSTOMER
Ryan is absolutely amazing! He is the reason we actually like to take the car in for service. Efficient and honest.
8/23/2025
Steve J. VERIFIED CUSTOMER
Chad , Always is very good to work with !
8/23/2025
Steve P. VERIFIED CUSTOMER
Ryan did a great job. But whether I arrive early, on time, or late, I end up sitting in my car for 10 to 15 minutes before anyone comes to help. Why does it always take so long?
8/23/2025
Clement C. VERIFIED CUSTOMER
Seemed to be a disconnect between the shop and service writers. After 2 hours, I received a text of the intended service plus another 4 “recommended”. The service guy called me to his post to review the recommendations to be done. Looked into the bay and my truck was already out and first in line to go. Although 2 hours was too long and I didn’t want to wait any longer, it was clear communication was problematic.
8/23/2025
Johnny F. VERIFIED CUSTOMER
I’m always satisfied with my service at Tuscaloosa Toyota.!
8/23/2025
Rita D. VERIFIED CUSTOMER
Had an apt at 3:30 due tire rotation, had an appt with TJ Cole again hoping this time my experience would be better and faster. Wrong He was not at his desk. Another person checked me in at 5:00 I got up hunted the person that checked me in to get my vehicle and check me out. As I’m signing out TJ shows up and says I’ll take care of it his I said no I’m already checked out. He said ya we been busy today I said yes and I had an appointment. Took 2 hours for a tire rotation next time I’ll use Ryan Engleman who took care of me when TJ couldn’t be found.
8/23/2025
Cynthia D. VERIFIED CUSTOMER
Jeremy is always very professional.
8/23/2025
Smith'S S. VERIFIED CUSTOMER
Chad has EXCELLENT customer service skills! He is kind and attentive and explains everything very well. He’s completely thorough! I can tell that he truly cares about his customers. I appreciate him very much!
8/23/2025
Vicki N. VERIFIED CUSTOMER
Mr Chad is an awesome serviceman! He did everything possible to get our car fixed!
8/23/2025
Danny W. VERIFIED CUSTOMER
Chad was great as usual.Someone left a huge smear of oil on the inside drivers side door panel.I was able to clean it up. Again Chad Watson was very professional and I was satisfied with my service appointment.
8/23/2025
Michael H. VERIFIED CUSTOMER
David was great
Videos during service confirmed I was at the right place
Thank you
Mike