Seemed to be a disconnect between the shop and service writers. After 2 hours, I received a text of the intended service plus another 4 “recommended”. The service guy called me to his post to review the recommendations to be done. Looked into the bay and my truck was already out and first in line to go. Although 2 hours was too long and I didn’t want to wait any longer, it was clear communication was problematic.
8/23/2025
Johnny F. VERIFIED CUSTOMER
I’m always satisfied with my service at Tuscaloosa Toyota.!
8/23/2025
Rita D. VERIFIED CUSTOMER
Had an apt at 3:30 due tire rotation, had an appt with TJ Cole again hoping this time my experience would be better and faster. Wrong He was not at his desk. Another person checked me in at 5:00 I got up hunted the person that checked me in to get my vehicle and check me out. As I’m signing out TJ shows up and says I’ll take care of it his I said no I’m already checked out. He said ya we been busy today I said yes and I had an appointment. Took 2 hours for a tire rotation next time I’ll use Ryan Engleman who took care of me when TJ couldn’t be found.
8/23/2025
Cynthia D. VERIFIED CUSTOMER
Jeremy is always very professional.
8/23/2025
Smith'S S. VERIFIED CUSTOMER
Chad has EXCELLENT customer service skills! He is kind and attentive and explains everything very well. He’s completely thorough! I can tell that he truly cares about his customers. I appreciate him very much!
8/23/2025
Vicki N. VERIFIED CUSTOMER
Mr Chad is an awesome serviceman! He did everything possible to get our car fixed!
8/23/2025
Danny W. VERIFIED CUSTOMER
Chad was great as usual.Someone left a huge smear of oil on the inside drivers side door panel.I was able to clean it up. Again Chad Watson was very professional and I was satisfied with my service appointment.
8/23/2025
Michael H. VERIFIED CUSTOMER
David was great
Videos during service confirmed I was at the right place
Thank you
Mike
8/23/2025
Tasha R. VERIFIED CUSTOMER
Jeremy is always great! He is always very well mannered. He explains each step of everything to me in detail. I appreciate his kindness.
8/23/2025
Sandra S. VERIFIED CUSTOMER
Steve is the best/always a pleasure to work with!
8/23/2025
Gayle S. VERIFIED CUSTOMER
Excellent service!
8/22/2025
Sherry T. VERIFIED CUSTOMER
I always ask for Jeremy because he explains everything to me about my car so it’s understandable. He never pushes me for repairs that’s needed if I can’t do it at the of service, and that really matters to me. (If he was pushy I would leave). Jeremy is kind, considerate and passionate about helping people. If you want the best care use Jeremy!
8/22/2025
Nequesha J. VERIFIED CUSTOMER
Mr. Davis had a smart slick mouth while checking me in. I was telling him to give me the service that was next up on my service tracker,rather it was oil change and rotate ties or simply rotate tires. He tells me it’s up to the customer with a slick tone and mannerism. Once I told him he has a smart mouth, he started trying to hear what I was saying. I will Never allow Mr.Davis to check me in or anything else concerning Tuscaloosa Toyota.
8/22/2025
Walter A. VERIFIED CUSTOMER
Great service.
8/22/2025
Cameron P. VERIFIED CUSTOMER
Garrett was great. Professional, kind and straight up.
8/22/2025
Rachel G. VERIFIED CUSTOMER
Jeremy Beck was very helpful as always!
8/22/2025
Judith J. VERIFIED CUSTOMER
Everything is great with the car I have now. Thank you