Michael Cavallomis absolutely the best service advisor that I have known! He is very professional and has excellent customer service skills. I trust Michael Cavallo explicitly! Overbthe years he has taken extremely good care of me and all of my vehicles!
6/28/2025
Shelly Ann. VERIFIED CUSTOMER
Ok
6/28/2025
Robert A. VERIFIED CUSTOMER
Great staff, friendly and knowledgeable. Will continue to revisit this business for all vehicle needs.
6/28/2025
Betty H. VERIFIED CUSTOMER
Josh was professional and informative in discussing the problem with my
vehicle. While on the phone he was always patient with me and my
questions. He was very respectful
6/28/2025
John B. VERIFIED CUSTOMER
Great service as always!
6/28/2025
Matthew G. VERIFIED CUSTOMER
My steering wheel was very dirty, paper towel was black after wiping it down.
6/28/2025
Jackie S. VERIFIED CUSTOMER
Clay was a great help. I appreciate him so very much.
6/27/2025
David M. VERIFIED CUSTOMER
Devon's customer service is outstanding, he doesn't approach me with aggressive sales... he was very knowledgeable and even helped me out during my hard time with the financing option... He also provided me with possible future repairs to my car. He is one of the few reps that made me feel like a person and not a dollar sign! KUDOS to Devon for his service and should be recognized for his efforts!! At least a $20 Starbucks gift card... I will go back to do more repairs but only Devon is to help me tho.
6/27/2025
Robin J. VERIFIED CUSTOMER
Good job
6/27/2025
Thomas D. VERIFIED CUSTOMER
Excellent service and quick turn around
6/26/2025
David B. VERIFIED CUSTOMER
Happy Thursday.
So, I took my Camry to Toyota of Gastonia this morning. I wanted a tire ???? rotation, oil change ????️ and state inspection. The assistant service manager came and told me that the timing belt gasket needed to be replaced at a cost ???? of $2400.00 because it was leaking. He said it would be covered under warranty but they couldn't find my service records for oil change the past three years. He pulled all my records and I asked what was my mileage at the last oil change. We discovered that I have driven the car 4000 miles in the past three years. Toyota recommends an oil change every 5000 miles OR ONCE A YEAR. He said my warranty was voided because I failed to get the oil changed once a year. He said he would submit the claim ???? and see what they decided. I am still waiting for an answer. When I got ready to leave I asked the same person how bad it was leaking. He said it's not leaking yet. There is dust around the gasket. I couldn't believe my ears????. They tried the whoodooo on me
6/26/2025
Karen G. VERIFIED CUSTOMER
Excellent service. Reasonable wait time in a comfortable area.
Thank you ????
6/26/2025
Rodney R. VERIFIED CUSTOMER
YOU GUYS DID A GREAT JOB Thanks
6/26/2025
Melaney W. VERIFIED CUSTOMER
My "Toyota certified" is still not up to par. The last person that was helping me said he would contact Matt at Mazda to see if they could get all 4 tires to match and would get back with me that day. That was a week ago.
6/26/2025
Rodney C. VERIFIED CUSTOMER
Yes
6/26/2025
Rodrick L. VERIFIED CUSTOMER
Great job best guys working together fun place to visit
6/26/2025
John M. VERIFIED CUSTOMER
Awesome
6/26/2025
Marites M. VERIFIED CUSTOMER
Service manager Bryan barcon was very unprofessional. Told my husband to get in his car and get out. I noticed what looked to be damage to my wheels and asked my husband to inquire about them . My vehicle has never been taken or serviced anywhere else. Thinking of contacting consumer protection, the attorney generals office .