Was told oil change would take 1 hour or less upon arrival. Entire process actually took 3. If service times are going over quoted times, do a better job of customer service to inform customers of delays while waiting. When I retrieved my vehicle, I had oil all over the side of my vehicle as if a bottle of oil dripped down the side from after the tech refilled my oil. With the long wait times, customers need to be able to do work on laptops. There are no plug in outlets available in the waiting area. Consider adding power strips or a work area for customers. Overall, customer communication poor, care of vehicle was unsatisfactory and customer waiting area needs improvement. We understand your busy but do a better job of communicating that with customers beforehand and during their visit.
8/20/2024
David P. VERIFIED CUSTOMER
Not sure my issue was resolved.
8/20/2024
Chauncey W. VERIFIED CUSTOMER
Done in a timely manner
8/20/2024
Doug H. VERIFIED CUSTOMER
It was a great experience. I was greeted immediately and within less than a half hour, I was on my way home. I would highly recommend Toyota of Gastonia.
8/19/2024
Dina C. VERIFIED CUSTOMER
Service Technician got black grease on the exterior and interior of my new vehicle. Grease is on my sun visor and cloth head liner.
8/19/2024
Judith W. VERIFIED CUSTOMER
I brought the car in for one specific problem, and encountered several additional ones over two or three days. One wonders if the first issue was handled improperly and thus created a small cascade of concerns .
I was given a loaner car, which helped enormously, and was not charged, both of which lessened the inconveniences. Michael Cavalier was great to communicate the areas of concern and the plan for a solution. His handling of problems and timely communication was very helpful. J.Wiggin
8/19/2024
Devin C. VERIFIED CUSTOMER
Great job
8/18/2024
Gloria B. VERIFIED CUSTOMER
Mr.Gaddy was the epitome of professionalism. I have dealt with him my last 2 visits and I felt at ease.
8/18/2024
Wanda G. VERIFIED CUSTOMER
Eddie was very professional and gave me services in a timely manner
8/18/2024
Kenneth B. VERIFIED CUSTOMER
Excellent
8/17/2024
Mindy A. VERIFIED CUSTOMER
Jessica was awesome thanks for the service
8/17/2024
Janis W. VERIFIED CUSTOMER
This is our fifth vehicle from TOG. Always a pleasure dealing with you all.
8/17/2024
Bobby S. VERIFIED CUSTOMER
You charged me 169.00 dollars to gage my brake pads. When all you did was stick a gage thru the caliper. I saw the video.
8/17/2024
David W. VERIFIED CUSTOMER
I did not have an appointment and Ryan Stephens worked me in. My service was done very quickly and Oualid Cheboubi(technician) did a thorough vehicle inspection and provided a video. Everything went smoothly. Thank you.
8/17/2024
Kim G. VERIFIED CUSTOMER
I did not see or talk to my service advisor once the multi-point inspection was complete.
8/17/2024
Tammy K. VERIFIED CUSTOMER
..
8/17/2024
Milton C. VERIFIED CUSTOMER
Thanks to all the staff from Toyota of Gastonia great customer service and clean environment.
Milton C
8/16/2024
Ronald C. VERIFIED CUSTOMER
The attention was very professional and fast, excellent service.