Michael Cavallo was a pleasure to work with. Totally love Toyota of Gastonia. Thank you Kim, nice to reconnect with you after all these years. I did find a gentleman to let me in the waiting room. TY
8/24/2024
Kenton W. VERIFIED CUSTOMER
Clay was very helpful in explaining the potential service in the future with a small oil leak.
8/24/2024
Sherry R. VERIFIED CUSTOMER
Jessica was great
8/24/2024
Juliet D. VERIFIED CUSTOMER
Wonderful service as always
8/24/2024
Robbie H. VERIFIED CUSTOMER
As I mentioned when I was checking out, I am surprised a mechanic was allowed to work on a car he does not know how to operate. It was only by coincidence I was outside looking at trucks and caught the mechanic stalling and messing around with my gear shifter because he didn't know how to pull the reverse knob of my manual and put the car in reverse. I went over to the car and told him to get someone else who knows what they are doing to move the car. That is super sketchy that my dealer does not have people who know how to work with manual cars that are sold at this dealer. What damage would have been caused if I didn't say something?
8/24/2024
Dionae B. VERIFIED CUSTOMER
Excellent customer service
8/24/2024
John R. VERIFIED CUSTOMER
Great job
8/23/2024
Christine K. VERIFIED CUSTOMER
Appreciated the welcome from start to finish. Great feature adding the visual videos/voice explanation sent of the inspections from the technician.
8/23/2024
Priscilla G. VERIFIED CUSTOMER
Thank you, Mr. Gaddy for going beyond what is required of you to ensure our vehicle was fixed with the most of urgency.
8/23/2024
Michael U. VERIFIED CUSTOMER
Great guy. Handled everything perfectly
8/23/2024
Charles L. VERIFIED CUSTOMER
Over $600.00 for repair of sensor that we thought would be under warranty. .
8/23/2024
Barbara A. VERIFIED CUSTOMER
Done great job
8/23/2024
Miguel S. VERIFIED CUSTOMER
They lied about rotating my tires even though I paid for it. Call me to discuss. ****-****-xxxx.
8/23/2024
Ann M. VERIFIED CUSTOMER
She does a great job in taking care of the car’s needs.
8/23/2024
Nurian D. VERIFIED CUSTOMER
We got a card from Toyota Gastonia telling us to come in for a free oil change. I was thinking that the free oil changes had run out, so I called the service department just to be sure. I was told that since I received the card that she did have a free oil change and also that she had 2 free tire rotations left. I do understand that everyone makes mistakes, so no hard feelings. Thank you, Bruce Davis I wasn't going to call to complain, but since Toyota sent me the text, I am just responding. Thank you
8/23/2024
Wanda G. VERIFIED CUSTOMER
Clay Pickert was very much appreciated when I called to make an appointment. He offered me different times and for me worked in on the same day. As always, I receive great service at Toyota of Gastonia.
Thanks
Wanda G
8/23/2024
Cindy J. VERIFIED CUSTOMER
I appreciate Kevin's professionalism & understanding. I also appreciate the mechanic, Jonathan checking on price & avability
& parts.
8/23/2024
Misty P. VERIFIED CUSTOMER
Took 2 hours for an oil change and tire rotation. Appointment was at 5:15p and did not leave until 7:05p