Kevin Is Awesome and the Mechanics are great Kevin explains everything from detail to detail and is very thorough with everything and the team out there is Awesome Very respectful and is concerned with what going on with your vehicle All I can say is the Service team is GREAT!!!
11/27/2024
Shirley H. VERIFIED CUSTOMER
Everyone was very nice
11/27/2024
Sara W. VERIFIED CUSTOMER
Jessica always goes over and above expectations to make sure her customers are taken care of. She is amazing!
11/27/2024
Patricia P. VERIFIED CUSTOMER
Everyone is very easy to deal with. It was very busy, but we were still in and out in one hour.
11/27/2024
Deborah R. VERIFIED CUSTOMER
John went above and beyond.. one satisfied customer
11/27/2024
Allen B. VERIFIED CUSTOMER
So far everything good...thanks
11/26/2024
Gary H. VERIFIED CUSTOMER
Thanks for the quality service provided by you and your team-mates.
11/26/2024
Paige R. VERIFIED CUSTOMER
Waited two hours for an oil change. However, the lady with short hair was really nice to us at the end. If it was not for her, I probably would not come back. She apologized and complimented my truck.
11/26/2024
Linda B. VERIFIED CUSTOMER
Michael was very professional and kind. I loved the Yoda he left in my car!
11/26/2024
Elizabeth S. VERIFIED CUSTOMER
Clay kept me up to date on all info
11/26/2024
Rubi C. VERIFIED CUSTOMER
Great service!
11/26/2024
Doris J. VERIFIED CUSTOMER
I've been giving my car service to Toyota since 2020. Keep up the good part Toyota!
11/26/2024
Sydney A. VERIFIED CUSTOMER
I had an appointment at 10:30 today and my vehicle was not put onto a lift and started until 12:15. I understand delays, but I was not notified at all of any kind of issues. My appointment, which normally takes less than an hour, took almost two and I was given no updates. I was very frustrated, and I heard other people express their frustrations too. When I went to ask for an update, I saw another sales representative get frustrated when people were asking for updates. I’ve never had a bad experience with toyota until today.
11/26/2024
Russell C. VERIFIED CUSTOMER
Clay was professional and exceeded my expectations! I'm very satisfied with his attention to detail
11/26/2024
James J. VERIFIED CUSTOMER
Very helpful.
11/26/2024
Scarlett D. VERIFIED CUSTOMER
She is a great asset to your company and I enjoyed working with her!
11/26/2024
Wendy W. VERIFIED CUSTOMER
Always great service. Nice friendly people. The one draw back is they need a speaker in the waiting area to clearly hear your name and where to go when your car is finished ????
11/25/2024
Lex G. VERIFIED CUSTOMER
Thanks!
11/24/2024
Adam F. VERIFIED CUSTOMER
All staff members I encountered during my service visit were pleasant individuals. Regular service is always solid at Gastonia Toyota.