Here is the problem,drove my car 57 miles yesterday then came for appointment.car was running outside for a least 10 minutes there before they said switch lanes, pull in other lane left running, tech pulled it into building, in less than 30 minutes they called me to service and I had a busted radiator. Was brought in for a misfire cylinder 1 and running to lean, now busted radiator, cylinder 1 missing and running to rich, found out fan relays were pulled out,from grease on them, found 2 pieces of white plastic in front of radiator and found fuse puller laying in the bottom on frame, now what do you think.had to be towed right after leaving because of steam coming out. Drove in and had to be towed back, what's wrong with this picture 267 dollar's later.
4/3/2025
Seth O. VERIFIED CUSTOMER
Thank you
4/3/2025
George K. VERIFIED CUSTOMER
I came in this afternoon without an appointment for a tire issue. Devin checked me in, said no problem with looking at my tire even though I didn’t have an appointment. Called when they found an object in my tire too close to the inside sidewall for repair, told me he was going to replace the tire since I had purchased road hazard when I purchased the truck, however he would have to order the tire because y’all didn’t have any in stock and he would call me when he gets the tire which should be tomorrow.
4/3/2025
Linda W. VERIFIED CUSTOMER
Well done
4/2/2025
Not-Provided P. VERIFIED CUSTOMER
Devon and the entire team are awesome thanks for a great experience
4/2/2025
Jessica S. VERIFIED CUSTOMER
Great service!
4/2/2025
Broderick R. VERIFIED CUSTOMER
Keep doing what you are doing keeping the customers happy.
4/2/2025
Colt C. VERIFIED CUSTOMER
He did a wonderful job.
4/2/2025
Steve C. VERIFIED CUSTOMER
Awesome service by everyone he worked on my vehicle.
4/2/2025
Cynthia J. VERIFIED CUSTOMER
Job well done...
4/2/2025
Clifford P. VERIFIED CUSTOMER
He is just an incredible person. I have such peace when I leave my vehicle in his hands. Toyota is truly blessed to have him on the team!
Clifford P
4/2/2025
Jazmin J. VERIFIED CUSTOMER
John was super nice and professional. He walked me to my car after and waited for me to get in and even closed the door. John is a great asset to the toyota of gastonia team!
4/2/2025
Not Provided. VERIFIED CUSTOMER
Great service department
4/2/2025
Perry P. VERIFIED CUSTOMER
You did a good job. Keep it up.
4/1/2025
Derek W. VERIFIED CUSTOMER
Very professional and did a great job explaining everything
4/1/2025
Daniel Y. VERIFIED CUSTOMER
Nice guy. Always treats me fairly.
4/1/2025
Carson M. VERIFIED CUSTOMER
Thanks for squeezing me in.
4/1/2025
Katey L. VERIFIED CUSTOMER
Everything was great! Thank you so much.
4/1/2025
Sue C. VERIFIED CUSTOMER
Very courteous staff. Appreciate the man who went out and brought my car up. I always have trouble finding it in the lot.
4/1/2025
Pam S. VERIFIED CUSTOMER
My first experience today was amazing! Everyone was very attentive,
especially Devon. I was a little nervous about being the first visit but everything went very smooth. It was also very nice receiving the information by text about the process of the maintenance/oil change.
Thanks for making this a very comfortable experience.
Pam S