I was told I had water pump leak last time in for full service but no rush for now so I said we can fix next maintenance. Came in today to leave vehicle all day and do oil and water pump and advisor said I can not look at last maintenance on water pump then wrote report that I think Ii think I had water pump leak then charged me 70$ yo check and said no leak when my over flow tank had went empty
5/17/2024
Christina D. VERIFIED CUSTOMER
5stars
5/17/2024
Raymond C. VERIFIED CUSTOMER
Very helpful and friendly. Thanks for the excellent service.
5/17/2024
Tracy L. VERIFIED CUSTOMER
Pleeeeeeease tell customers about any recalls or updates that will
Take a 30-45 minute service APPOINTMENT to THREE hours without any
Notifications from dealership. After two hours i went to service dept to enquire and they told me it was a sofware update. Had I been notified when the appointment was made i could have made other arrangements.
I made a VERY important drs appointment 3 hrs from my appointment time with your dealership. I was forced to cancel absolute last minute
To reschedule for SEPTEMBER!!! My health is worth far more than an automobile. Had I been told, notified or updated at all I could have made other arrangements. My appt was downtown charlotte not leaving me
time to make this the drs appointment. This was beyond awful on the part of your service dept. VERY pissed at this experience.
It costs me way more than a service. They offered a loaner 20 minutes AFTER i enquired about the hold up. It was too late to make my appt when they offered a rental / loaner. A $100 last min cancellation fee from dr.
Then they asked for my credit card to secure a loaner. Absolutely not!!
A drivers license yes but not my credit card AND my insurance card.
ABSOLUTELY NOT!!
5/16/2024
Matthew D. VERIFIED CUSTOMER
You technicians and customer service are the reason I always come back. The new software was a little overwhelming. Seeing all the suggestions add up when I was only there for an oil change didn’t feel great, but Clay Pickert was very helpful explaining things and coming up with good solutions. I will be back because you have great staff.
5/16/2024
William T. VERIFIED CUSTOMER
Great service representative and great service
5/16/2024
Erin H. VERIFIED CUSTOMER
The attitude of my service provider was rude and very snippy
5/16/2024
Steven B. VERIFIED CUSTOMER
Everyone was great . Thank you for checking out our jeep wrangler
5/16/2024
Kenny G. VERIFIED CUSTOMER
The staff didn’t tell me about the inventory issues until the very end of service. Was expecting the work to be done as previously discussed.
5/16/2024
Annette C. VERIFIED CUSTOMER
Patient and service with a smile even though I had lots of questions.
5/16/2024
Scarlett D. VERIFIED CUSTOMER
They always treat me like family!
5/16/2024
Anthony S. VERIFIED CUSTOMER
Had check engine light on when I left
5/15/2024
Ella W. VERIFIED CUSTOMER
Great team.
5/15/2024
Lisa H. VERIFIED CUSTOMER
Service dept is fantastic!!!!
5/15/2024
Christian R. VERIFIED CUSTOMER
Toyota Team Members Are always awesome !!! I love how every time we arrive we are always greeted with respect and warmth. They clearly express themselves in a way you can understand . I really LOVE coming here !!
5/15/2024
Hhyin R. VERIFIED CUSTOMER
na
5/15/2024
Steven S. VERIFIED CUSTOMER
Good service
5/15/2024
Chadrick K. VERIFIED CUSTOMER
Thanks for all you do.
5/15/2024
David S. VERIFIED CUSTOMER
Eddie was great!
5/15/2024
Ann L. VERIFIED CUSTOMER
The little yoda left on my dash was so adorable ????