Appreciated the professionalism, pleasantness and efficiency of Devon and the service managers.
5/20/2024
Jonathan K. VERIFIED CUSTOMER
No comment yet.
5/20/2024
John M. VERIFIED CUSTOMER
I believe for a oil change and tire rotation it took 1 hour 45 minutes I understand that sometimes things happen you are all really good people I enjoy talking with you all thanks for all you do
5/18/2024
Heather G. VERIFIED CUSTOMER
I received a text that I could text back for updates. I text for an update and no one ever responded. My issue was I was never told what work was being done. My car said maintenance required soon. I never spoke to anyone again until I received a text my car was ready and I could pay by text. Very displeased overall. Do oil changes typically cost almost $70?!? I found that to be exorbitant for an oil change.
5/18/2024
Timothy P. VERIFIED CUSTOMER
Over-priced.
5/18/2024
Charles E. VERIFIED CUSTOMER
Didn't balance tires after rotation and alignment. Vehicle was not having any issues and today after getting to 60 ot shakes uncontrollably.
5/18/2024
Troy W. VERIFIED CUSTOMER
Eddie was and has always been the top professional. I'm just hopeful that I receive the same service if he's not available. My only request is that I always have a seasoned technician perform the diagnostics and/or service on my vehicle.
5/18/2024
Rosemary O. VERIFIED CUSTOMER
For remarkable service, there is need to talk to the vehicle owner and explain the inspection findings. Sending text or electronic findings only isn’t enough. Example: Front “Brakes are bad and costs $153.00. Approve or not approve.” So what was wrong with brakes before I approve. And when I asked at the desk, the answers were curt, may be it was near the close of business and people had switched mind to going home. I will never come for service towards end of shift
5/18/2024
Alicea B. VERIFIED CUSTOMER
Excellent customer service received!!!!!
5/18/2024
Robert W. VERIFIED CUSTOMER
Outstanding service and friendly. Very Professional.
5/17/2024
Amy H. VERIFIED CUSTOMER
They put in a new battery and the lights on dark are gong bright then dim
5/17/2024
Thomas B. VERIFIED CUSTOMER
Great Job
5/17/2024
Robert T. VERIFIED CUSTOMER
I was told I had water pump leak last time in for full service but no rush for now so I said we can fix next maintenance. Came in today to leave vehicle all day and do oil and water pump and advisor said I can not look at last maintenance on water pump then wrote report that I think Ii think I had water pump leak then charged me 70$ yo check and said no leak when my over flow tank had went empty
5/17/2024
Christina D. VERIFIED CUSTOMER
5stars
5/17/2024
Raymond C. VERIFIED CUSTOMER
Very helpful and friendly. Thanks for the excellent service.
5/17/2024
Tracy L. VERIFIED CUSTOMER
Pleeeeeeease tell customers about any recalls or updates that will
Take a 30-45 minute service APPOINTMENT to THREE hours without any
Notifications from dealership. After two hours i went to service dept to enquire and they told me it was a sofware update. Had I been notified when the appointment was made i could have made other arrangements.
I made a VERY important drs appointment 3 hrs from my appointment time with your dealership. I was forced to cancel absolute last minute
To reschedule for SEPTEMBER!!! My health is worth far more than an automobile. Had I been told, notified or updated at all I could have made other arrangements. My appt was downtown charlotte not leaving me
time to make this the drs appointment. This was beyond awful on the part of your service dept. VERY pissed at this experience.
It costs me way more than a service. They offered a loaner 20 minutes AFTER i enquired about the hold up. It was too late to make my appt when they offered a rental / loaner. A $100 last min cancellation fee from dr.
Then they asked for my credit card to secure a loaner. Absolutely not!!
A drivers license yes but not my credit card AND my insurance card.
ABSOLUTELY NOT!!
5/16/2024
Matthew D. VERIFIED CUSTOMER
You technicians and customer service are the reason I always come back. The new software was a little overwhelming. Seeing all the suggestions add up when I was only there for an oil change didn’t feel great, but Clay Pickert was very helpful explaining things and coming up with good solutions. I will be back because you have great staff.