Oil filter wasn’t put on right or faulty product, left the service station. Drove 6 miles and then car started to show me oil pressure was low and the suv started to make noise and vibrate. Drove it back and let them know what was happening. The staff are great and they took it back and fixed it. I was offered a complimentary detail cleaning but they just did the outside and vacuum the front mats. Dashboard wasn’t wiped, which I just find weird.
I get my car back and it sounds better and I drive off. Then all the sudden the engine started to make a whoop whoop sound. So I open the hood. It was coming from the oil filter area. The protective cover wasn’t put on properly . I made a call to make another appointment for this morning. As I was driving to appointment I heard no sound, so I called and canceled due to I already missed a day of work yesterday. . I let them know if I hear that sound again I will call.
I’m really not a complainer , but I thought you should know what happened. Also I paid 900.00 in service fee so I really think the mechanics should have done a better job. I’m now a little paranoid about my car making it to my vacation destination next month.
Thanks for reading
Michael j Loane
7/17/2024
Don W. VERIFIED CUSTOMER
My only concern was that for some reason my hood had been opened and then was not closed completely, lifting up as I was driving away. I pulled over and released the hood completely and closed it completely.
Don “Tree” Walton
****-****-xxxx
7/17/2024
David G. VERIFIED CUSTOMER
While the advisor did a good job of ordering the part for the recall, i also asked him about the smell of fuel in the cabin i get sometimes. He completely neglected that matter, gave me an outrageous estimate of cost for a service i don't need andsent me on my way. I honestly felt like i was at a timeshare sales pitch... not something i enjoy. I hope this answers your question
7/17/2024
Marc H. VERIFIED CUSTOMER
Mark is the kind of person that I would deal with in any situation, he tells it like it is, and takes care of business, and is very professional about it.
7/17/2024
Brian D. VERIFIED CUSTOMER
Na
7/17/2024
Cole H. VERIFIED CUSTOMER
Jena was great! Very personable and seemed to be a hard worker.
7/16/2024
Robert H. VERIFIED CUSTOMER
Waiting 2 and a 1/2 hours is the hard part.
7/16/2024
Linda L. VERIFIED CUSTOMER
It took 6 weeks to get it coordinated & scheduled. Communication was non- existent in the first 3 weeks., I had to call to get updates and when I did svc person was not always on top of the service plan. It involved an outside vendor which I understand makes it trickier but clear regular expectation setting communication is key … and didn’t happen in the first 3 weeks. Svc person was positive & nice but seemed like she was trying to make up for the early missteps. Unfortunately she didn’t stay on top of it from the beginning . Anyhow not a good smooth experience. Paul the driver was terrific. Gracious & professional. Repairs are good.
7/16/2024
Sabrina T. VERIFIED CUSTOMER
My advisor was friendly and knowledgeable
7/15/2024
Elieber D. VERIFIED CUSTOMER
Nice work
7/13/2024
Jeffrey S. VERIFIED CUSTOMER
Last 2 oil changes took almost 3 hours to complete the task when I was promised the truck within 60 - 90 minutes. If it's going to take 3hrs then say it will take 3hrs.
7/12/2024
Steven C. VERIFIED CUSTOMER
Samuel was the first person we met when walking in for our service appointment. He greeted us immediately and patiently walked us through the process of getting our new Cherokee registered for its first 5k service. He was so friendly and knowledgeable. As a woman, I was appreciative that he spoke to BOTH myself and my husband with equal attentiveness. When our vehicle was ready to be picked up he had us in and out quickly. A very positive and pleasant experience all around
7/12/2024
Patrick W. VERIFIED CUSTOMER
So I took my car in for a minor repair and it was absolutely butchered. They took it back and said they’d fix it but it still sounds like a busted Honda civic when you start it up. Stunning level of ineptitude coming from the service department.
7/12/2024
Carolyn K. VERIFIED CUSTOMER
Great team
7/12/2024
Jane F. VERIFIED CUSTOMER
Told me I needed new breaks and rotors and would cost $3000.00. Took my car to have the breaks and rotors checked elsewhere and was shown that my breaks were fine and pads were only 30% worn. Your service department is untrustworthy and I will no longer do business with your dealership.
7/11/2024
Wallace M. VERIFIED CUSTOMER
I was told before I made the appointment to repair the U90 recall that the parts department had the necessary parts. I checked in at 8:45 AM. I requested that in addition to the recall repair that the service department also provide the 10 point inspection. Around noon I received a call from the service department that they in fact did not have all of the parts and that they have put them all on order. Also, that if I have not heard back from them in two weeks that I should call to check on the status of the parts. I couple hours later I returned to pick up the car. The 20 point inspection had not been completed. I waited another 45 minutes to have that inspection completed. Seems like the right hand doesn’t know what the left hand is doing. I’m dissatisfied and disappointed.
7/11/2024
Deborah W. VERIFIED CUSTOMER
It took a long time to fix because of incorrect parts
I just glad it is fixed
7/11/2024
Ojas K. VERIFIED CUSTOMER
Nice work
7/11/2024
Maureen R. VERIFIED CUSTOMER
Exceptional service from Morris Joe Fildago. Thank you so much!
7/11/2024
Kathy B. VERIFIED CUSTOMER
I want to express my disappointment with my service advisor, Mark Winkler. I believe he tried to upsell me on a service for my one-year-old Jeep that may not have been necessary. He quoted me $1600 for this service, which I found to be excessive. I suspect that he may have assumed I was not well-informed about car maintenance because I am a woman, and thus attempted to take advantage of me. I feel discriminated against based on my gender due to the way he interacted with me about this service quote.