I have had a lot of work done at your service center. I always get a text that says if you have questions text this #. Rarely do I get a text back and if I do it is not timely. I would like to be contacted if my truck is not done on time. I asked if truck was done no response then drove down to pick up as you had truck all day only to be told you need it another day.This has been a reoccurring pattern. I had transmission wirk done and had to bring it back 3 times until it got fixed. Just got truck back from service and repair. Repaired radiator light on and now light is back on.
7/27/2024
Thomas C. VERIFIED CUSTOMER
Would have appreciated updates on work progress and vehicle pick up time.
7/27/2024
Eduardo R. VERIFIED CUSTOMER
We sent an email with our feed back. Hope to hear back.
7/26/2024
Rodney O. VERIFIED CUSTOMER
I am very satisfied with my experience with Samuel. Samuel is a very nice guy. I will certainly bring my jeep back next time I need service thank you.
7/26/2024
Jack L. VERIFIED CUSTOMER
Ben is excellent to work with! Very knowledgeable and helpful. Always a great attitude.
7/26/2024
Muriel K. VERIFIED CUSTOMER
Work completed in a timely fashion. Service agent very pleasant , lLounge very comfy in a very hot day.
Plenty of snacks and drinks available
Altogether a very satisfactory experience
7/25/2024
Levinus S. VERIFIED CUSTOMER
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7/24/2024
Erin P. VERIFIED CUSTOMER
Samuel “BEN” is a great advisor. I wish I didn’t have to come all the way to Santa Rosa from Napa for this kind of customer service. He’s honest and did great at explaining everything in detail so I’d understand. 10 out of 10!
7/24/2024
Steve B. VERIFIED CUSTOMER
Work took longer than expected. Vehicle front bumper and winch were used as a step ladder and boot marks were not removed.
7/24/2024
Bruce G. VERIFIED CUSTOMER
My first time there. Jenna was very professional and seemed to be very happy person. She completely explained everything to me so that I understood. I will come back, and I will recommend Cardinale
Thank you
Bruce G
7/23/2024
Donald B. VERIFIED CUSTOMER
A really great service reliable and knowledgable. In a very timely manner.
Thank you,
Don Blodow
7/22/2024
Josh C. VERIFIED CUSTOMER
Above and beyond
7/21/2024
Blaize P. VERIFIED CUSTOMER
Iman, thank you for working w/ me to get a little discount over the course of two weeks! definitely GLAD to have the jeep shift into first.. now lets tackle the next discrepancy.. the AutoStartStop light!! i’ll look to be back at some point.
thanks much everyone!
7/20/2024
Dennis H. VERIFIED CUSTOMER
Worst customer service I’ve ever had in a car dealership. Feel like I’m getting scammed or held hostage by the manufacturer. Terrible communication I must’ve called and left messages 20 times with very few callbacks. My truck was there for almost a month because of an ABS light, and I just picked it up because I need the truck and the problem still is not fixed
7/20/2024
Katie N. VERIFIED CUSTOMER
Ben was awesome and helped me with all I needed. Highly recommend
7/19/2024
Dave C. VERIFIED CUSTOMER
I already filled one out.waiting on the factory for my 4xe cables ...
7/19/2024
William P. VERIFIED CUSTOMER
It’s always a great experience coming into your shop, thank you.
7/19/2024
Wyatt B. VERIFIED CUSTOMER
Did not get any real information on what test was ran on my vehicle and why they believed the results were what they were. Thumbs down.