So many things went wrong…poor communication, a warranty leak repair that never fixed the problem, and a call from Enterprise putting me on notice that I could be responsible for the rental car that was coordinated by you. Add to all of that, a service department that seemed chronically frazzled and disorganized. Paul was nice enough and helpful, but no way he can make up for all of the other issues.
10/18/2024
David Levison. VERIFIED CUSTOMER
Lack of response from service, misleading or incorrect information from service.
10/18/2024
Kathy M. VERIFIED CUSTOMER
Knows her job and the business. Helpful in my making decisions about work to be done.
10/18/2024
Debra S. VERIFIED CUSTOMER
Samuel was great everybody at the dealership was kind and friendly impatient. I will continue to take my Jeep there for regular servicing.
10/17/2024
David P. VERIFIED CUSTOMER
I would come for service just for the pleasure of talking to Ben
10/17/2024
Martin S. VERIFIED CUSTOMER
Paul was great, customer service is excellent
10/17/2024
Henry M. VERIFIED CUSTOMER
Thanks Kieth, all good
10/16/2024
**** Thomas. VERIFIED CUSTOMER
Great experience!
10/16/2024
Gregory D. VERIFIED CUSTOMER
Samuel is a key asset to your organization. I scheduled my service on a Holiday Monday and Samuel and the service team provided excellent service for the 9:45am ‘crowd’ - Samuel acknowledged each of us in the line throughout the process while other team members assisted in getting the vehicle intake information and moving the process along. For me, this was a very pleasant experience as I, and feel others, were treated as valued customers. Your waiting area is very nice and the option to have a water or other refreshments is rare these days and most appreciated. It’s people like Samuel that make me feel confident about owning all of our Jeep vehicles.
10/16/2024
Marti L. VERIFIED CUSTOMER
Keith Butler was awesome! Give that guy a raise.
10/16/2024
Yunuen F. VERIFIED CUSTOMER
I took my car at 11 for my oil change appointment and they didn’t return it until 5pm
10/15/2024
Curtis E. VERIFIED CUSTOMER
Honestly I'm just disappointed. I know I upgraded in tire size but it wasn't anything crazy and for some reason I was told I could not put anything but factory size tires on it. I mean it's a Jeep. You would think yoy could change tire size. Plus in the parking lot of the dealer I found another gladiator with the same size tires I had put on mine that I was told wouldn't work. Something just didn't add up
10/15/2024
Lisa V. VERIFIED CUSTOMER
Fast efficient service
10/14/2024
James K. VERIFIED CUSTOMER
Ok.I am very happy with the service and work I have gotten from Cardinale Way.Jena is a real asset to your company. She does everything she can to work with my work schedule. Thank you
10/14/2024
Mary L. VERIFIED CUSTOMER
Thank you
10/13/2024
Patrick C. VERIFIED CUSTOMER
I am totally grateful for the service I received. Would have liked any dicounts however. You’re all professional, knowledgeable and customer centered, both service and sales.
10/12/2024
Melissa G. VERIFIED CUSTOMER
Paul is very nice
10/12/2024
Michelle L. VERIFIED CUSTOMER
All the staff at Santa Rosa Chrysler are so friendly, helpful, and professional. They go above and beyond to make sure you're taken care of. My car is running great again.
10/11/2024
Daniel S. VERIFIED CUSTOMER
The service guy Ben was rude and told me that a insect was done a the minute my truck was pulled up I seen a headlight was out do you think he told me about it No
And I ask him about it and he lied about it
As of right I will not buy anymore more vehicles from you guys