CardinaleWay Hyundai Glendora Auto Repair Service

Service was great, but disappointed by 2 things. 1. 3% surcharge on credit card transaction seems a little much after paying over $500 for a basic service. 2. Didn't get a courtesy car wash, again after paying over $500 for a basic service. The people and service are great, but it's certainly not the same overall great experience it was previously.

Saul was both professional and friendly. He provided excellent service.

Saul Mejia I would like to know if I needed tires badly why did they do a tire rotation I was charged $30. In my opinion the mechanic should have checked with me before I wasted $30. I tried to call and talk to you twice but for you reality wouldn't put me through. Sheryl

Good job. Friendly and courteous service.

Saul Mejia and the Glendora Service Team always take care of any car issues efficiently and effectively. Thank you for making my day better!

Everything went smoothly. Christian was knowledgeable, friendly.

Allyson was awesome, professional, accommodating, efficient! Thank you so much for helping me!! Great experience at hyundai glendora!

Cristans customer service is outstanding ????. He keeps me updated on everything that is going on.

Ok

Excellent service. Excellent friendly staff. Would recommend and will continue to use their services. Many thanks!

Arshdeep S

As usual your service personnel Christian specifically treated me with respect gave me the best service and remind me why I have been buying from Cardinale for the past 4 cars for my family! You guys are wonderful!

Alyson Maring went out of her way to get my car into the dealership for repair. While we had to wait for the parts to come in, she was great at keeping us appraised of what was happening. Thanks to Alyson and the mechanics for taking care of my car and my psyche !

Truly appreciate the amazing customer service from Cristian , thank you for always taking care of my car . Great service

Great customer service. All your employees i seen were friendly so keep doing what you're doing. Thank you!

I had a very disappointing experience with Cardinaleway Hyundai regarding a paint recall on my vehicle. After being on a waitlist for several months, I was contacted and told to bring my vehicle in for the recall. My car does not run, so I paid out of pocket to have it towed to the dealership based on their instruction. After inspecting the vehicle, I was informed that no paint work would be completed. However, I later received written confirmation that several panels (including the hood and roof) were actually eligible under Hyundai’s recall guidelines. The real reason the repair was not completed was because the dealership’s body shop declined the work due to low profitability not because the vehicle was fully ineligible. This was extremely frustrating, as I incurred towing costs and waited months, only to be turned away for reasons unrelated to the actual recall eligibility. I would recommend getting clear written confirmation of what will be done before bringing your vehicle in.

Fabian was helpful and friendly.

My dissatisfaction was not related to the mechanical service portion, just a few things a wish were better. Please do not notated this in any way to my account, I prefer to be anonymous. 1.) When I pulled up to the service desk, I don't expect someone to run out to greet me, but I was in view of the two front desk employees, and when I walked in no one acknowledged me, they continued to chit chat with what seemed to be a CarFax sales rep. Not a huge deal but just a little odd, I'm used to coming on the weekends, they're usually very hassle and bussle to get the service paperwork started. 2.) I arrived around 2pm, my appt was for an oil change but I asked if there's any way to just take a couple minutes to look at the wiring under the gear shift. My screen disconnects when I am trying to back up from a spot, preventing me from using my backup camera. I assume it is a loose wire or something caused by the changing gears. However before I identified the coordination I've brought it in to a dealership on a weekend and they've told me they cannot work on it A.) On weekends and B.) If it's not IN the error state. But now that I likely know the cause, and it was a weekday appointment I had hoped they could take a quick look at it at least. They said no, I would need to bring it back in. This is my only car and I do not have the luxury of taking time off on weekdays.i happened to ha e the day off that day, which is why I made the appointment. 3.) I was not offered a complimentary car wash. The service employee who completed my paperwork was aware I was not in a hurry, I told him I had the rest of the day off and would be waiting either at the dealership or may take a stroll down to the shopping center. I really enjoy that perk as a hyundai owner, but was disappointed to see it was not provided or even offered. 4.) No mileage return sticker was on my windshield. Not a big deal, I know my vehicle will alert me. Overall nothing major.

Yes the service was great! The customer service Cristian provides was exceptional he was polite, knowledgeable, kind and was understanding to my concerns

Very pleased with the service I received. Thank you.