Cristian Juárez was has been a very dependable and a kind service associate. He was able to get my vehicle checked in on time and made sure all my first maintenance needs were taken care of care of. I received a phone call and text message the same day for pick up from him. I appreciate him making sure he contacted me that my vehicle was ready in a timely manner. This was a great experience for me as a customer of a new vehicle.
4/16/2026
Ronald A. VERIFIED CUSTOMER
I was expected to pay $299 to diagnose each of two concerns that happen very randomly. One is the transmission, which has already been replaced once. And, the other is the lift gate, which there have been three different attempts to fix already.
4/16/2026
Dean R. VERIFIED CUSTOMER
Yall are the worst. My car had 3 issues going in - paint chipped (4th time, its an annual thing i guess), front wheel chunking, and suspension squeaking. The paint issue apparently has an 8 month wait list. The front wheel was diagnosed a $3k fix and the suspension a $5k fix, replacing several parts. The tech also recommended oil and air filter replacement, even though I had just come in for regular service which included these items. I refused service, and a local body shop told me they tightened some lug nuts and cleaned the other stuff. Suspiciously, the sound started right after I took it in for maintenance around a month ago. So you are charging me $8k to fix a problem your maintenance team caused, that is actually a less than 1 hour fix, tightening things up. Absolutely outrageous. AND to suggest replacing two things you had charged me to replace a month ago. ABSURD. Literally the worst. I dont know why I ever expect this place to get better.
4/15/2026
Jean P. VERIFIED CUSTOMER
Even with an appointment the wait seems so long!
The staff were all very friendly and accommodating.
Have you discontinued the complementary car wash? Because I didn’t get one.
4/15/2026
Jonny L. VERIFIED CUSTOMER
Issue unresolved, charged diagnosis for not finding the problem.Made to feel gaslight that the issue was non existent.
4/15/2026
Jonny L. VERIFIED CUSTOMER
Issue unresolved, charged diagnosis for not finding the problem.
4/15/2026
Marta T. VERIFIED CUSTOMER
I brought my car in weeks ago for regular service and recall issues. The regular service was fine, but for the recall, the rep said they needed to order the part for the rear camera and call me when it’s in so I can come in and have it repaired… I’m still waiting and haven’t heard back. In addition, I have tried to call and no one answers the phones at the service department in Glendora! If I press one, I don’t speak to a live person. It’s a virtual attendant, if I press number two, no one answers the phone ever!
4/15/2026
Steve R. VERIFIED CUSTOMER
Saul did a great job, not the first time either pretty much why I came back
4/14/2026
Jeffrey C. VERIFIED CUSTOMER
Saul was great.Not only was he able to fit me in a very busy Saturday, but was able to set me up with a loaner. There was a bit of an issue with work when I got my car back. However, when I went back later in the day, Saul was right on top of it and got it taken care of. Great guy and top notch service.
4/13/2026
Melissa M. VERIFIED CUSTOMER
Helpful nice kind thank you good customer service
4/12/2026
Monique Q. VERIFIED CUSTOMER
Friendly service explained everything when I asked questions.
4/12/2026
Stasia C. VERIFIED CUSTOMER
Allyson Malling was very quick and responsive to my needs. My car was waiting for me as soon as I pulled up so it only took 2 minutes to get out of their.
4/11/2026
Diane F. VERIFIED CUSTOMER
Always receive amazing and considerate service from Cristian, appreciate him!
4/11/2026
Rachel S. VERIFIED CUSTOMER
Allyson was a great support through the entire process! Very professional, communicative, and responsive throughout the experience. Thank you Allyson !
4/11/2026
Regina B. VERIFIED CUSTOMER
You have to wait too long to get ur car.
4/11/2026
Julianne D. VERIFIED CUSTOMER
Ok
4/11/2026
Bryan F. VERIFIED CUSTOMER
Allyson was great help in finding out the problem I was having with my car. She explained everything thoroughly and gave me resources that I needed.
4/10/2026
Rodney G. VERIFIED CUSTOMER
Christian Juarez was polite and professional. He explained all the possibilities that may arise so that we were knew what to expect.
I appreciate working with someone like him.
4/9/2026
Alcia S. VERIFIED CUSTOMER
I waited almost 45 minutes when I first arrived before I could check in. When I made the appointment, I was told that I could use my service package that I purchased with my car. When I got there, I was told that I couldn’t so I just had 2 of the recalls taking care of.
4/9/2026
Debra E. VERIFIED CUSTOMER
I am always impressed with the kindness and care in the service department. I observed one advisor being so honest when a customer came in for service. He told the man he might not need the work, and he wanted to check one thing that could save him the cost of the repair. So honest! And Saul is always great with his personal care!!