Hyundai of San Bruno Auto Repair Service

I was so happy with the excellent customer attention given to me with Iosefo. And my car was serviced in record time....I'm definitely a happy customer!

The work done to my car was fine. The problem is that the adviser didn't understand that I had purchased a extended maintenance warranty that stated that they want maintenance done every 5,000 miles or 6 months and was trying to suggest that it was unnecessary. I tried to explain this was the warranty contract. Just do it call the company to confirm. He then tried to convince them about the problem. Please tell your advisors about your own warranty plan. 3rd time in for maintenance and this has happened

Great communication with your team. George and Ethan from the shop are amazing. The most important thing in car repair is trust and I completely trust both of them with my car.

Joe was amazing and made sure I understood everything.

Iosefo is awesome!

Great communication and service!

Thank you for the great service Sherry!

George was great he did a warranty battery replacement on a Saturday morning in less than four hours

Waited in lobby for one hour after checking in (service rep didn't try calling me when he couldn't find me in other corner of room). Routine service wasn't handled that day, so car was left overnight. Had to call next afternoon to get status (was told service rep would call me but he didn't) and then had to call again on the third day to get an update that the car was ready. Do not intend to bring my car back, so no need to follow up.

The purpose of the service was to replace the auto-dimming rearview mirror in my 2024 Kona Electric “Limited”. It never lightened enough in dim ambient lighting. This effect was most noticeable when I reversed from daylight into my garage. I simply couldn’t see a single thing in the rearview mirror. Even after leaving the car in the garage overnight (the garage is dimly lit) the view through the auto-dimming was still much dimmer than through the side mirrors. The owner’s manual says “When the gear is shifted to R (Reverse),the mirror automatically goes to the brightest setting in order to improve the driver's view behind the vehicle.” This most certainly is not true. I took the car to your Service Dept for your opinion. The mechanic agreed that my rearview mirror was not fit for purpose. Nobody knew anything about my “Limited” model. It seems that the only example that’s ever been through your hands is the one that I leased. We looked at a brand-new Kona “SEL”. This had the classic non-dimming, tilting, rearview mirror. The Service Manager George decided to order a replacement auto dimming mirror. This replacement was installed on Thursday24-Oct. The final report says “Rechecked operation satisfactory.” This cannot be true! The replacement is just as bad as the original. Like I said, it’s simply not fit for purpose: a useless solution to a problem that I’ve never had in 55 years of driving very many different vehicles. Please ring me to discuss. I want to have a classic non-dimming, tilting, rearview mirror like on the “SEL”. But I do not want to lose the garage door opener functionality, unique to the “Limited”, that I paid for. One option would be to replace my autodimming mirror with the model that the “SEL” has and to install an after-market garage door opener in the dash. The Gentex GENHLBP1 Wireless Homelink Garage Door Opener (from Amazon) looks promising: www.amazon.com/GENHLBP1-Wireless-Homelink-Tractor-Motorcycle/dp/B077NYF667/ Regards, Bryn L

Excellent service & very friendly people. Great job very satisfied.

Joe was friendly, helpful, efficient, knowledgeable, professional, and attentive. Though he was busy, he never rushed me, & patiently answered all my concerns & questions. Excellent!

John was efficient and friendly.

Sherry was a great service advisor and provided great customer service!

Sherry was great. Efficient, kind, helpful. Thank you so much!

George was great. The people at the front could use some improvement with customer service greeting and checking my car in. I had a complete failure(battery would not start electric car) and a 7.30 appointment next day. I waited 45m for enterprise to pick me up after dropping my keys off with the front desk. When enterprise did not arrive, I asked someone to give me a ride. Then we started the checkin procedure. George was friendly and efficient. I wish I had started with him. The front desk appeared more focused on phone calls less on in person warm greeting, service oriented person. No excuses though since George was great. Took charge and got staff to attempt a jump start. Wish the front desk was trained to greet people. There was one other staff member who did ask if I needed help. That was very well appreciated. I also enjoyed my interaction with the woman who accepted my payment.

Super good service thank you very much for your business

Elizabeth is the best she always goes above and beyond from when i when i arrive until i leave

I had a terrible experience with John Su regarding my car’s transmission repair. This was the second time it broke down, and while the repair was done under warranty, I faced multiple issues with communication. I was never informed that I was entitled to a loaner vehicle due to a manufacturing defect. John Su submitted the necessary paperwork late and was unresponsive to my calls and emails. I had to drive 35 minutes to the dealer for updates, and the repair took 2 months. Although the car is working fine now, the service I received was disappointing.

Excellent customer service! Very professional