Hyundai of San Bruno Auto Repair Service

You need to work on communication

Very fast and professional service

She was very nice and helpful!

Sherry was quick to help and on-time. She was responsive and helpful. No issues with her. Scheduling an appointment is a nightmare though. I had to wait 6 weeks (!!) for an oil change and inspection. This is a common theme at Hyundai San Bruno and it is infuriating. I drive long commutes every week, it is very hard to plan 6 weeks ahead of time for an oil change. Please figure something out, this has happened since 2023z

Sherry is fantastic!

Went above and beyond when getting my car serviced as a walk-in when I had an emergency with my car. They even washed it! Thank you!

Solid service. “Joe” is very friendly.

Good.

Sherry was super nice and arranged my service quickly despite some procedural snags. I couldn’t be happier with her handling. I did arrive on time for my 11 o’clock appointment and was still waiting 20 minutes later. I was somwhat alarmed when the guy next to me said he had been waiting since 10:30. I think if you schedule a time you should be able to honor it. This is an organizational issue, to be clear that it does not impact my delight with Sherry’s professional handling of my service appointment.

I cannot answer that because when I brought my car there I enjoyed was not on something is wrong it was nothing wrong with my car I brought in for rebate recall

The car was supposed to be ready at 2:30. I did not get an update and called for the status at 2:30. Sherry was at lunch and I was told she would call at 3:00pm when she returned from lunch. The person answering my call could not provide an update -why? I got a text from Sherry at 3:00 which indicated it would be “about” another hour before the car would be ready. I was upset at this point and called to talk to Sherry. I left a voicemail indicating I was disappointed and needed a specific time the car would be ready since I had other commitments that afternoon. Someone called back in response my voicemail and said Sherry was with another customer. I said I needed a specific time when I could pick up the car and after holding over 5 minutes was told 20/30 minutes. I got a text at 3:50 indicating the car was ready. I picked it up at that time. Sherry repeatedly apologized. This is the full recap of the situation and I don’t need to be called to discuss any further.

Thanks!

Sherry is awesome. Great attitude!

Well done!

She did a great job on getting me information about my car.

Iosefo was great. Communicative and efficient

Great service. That is very good, and I have always followed up.

Sherry was excellent and very knowledgeable and friendly

I was told many different things by many different people. No one could answer my questions. Iosefo was the only person who kept me updated and provided a straight answer. It is also very difficult to book a service appointment with Hyundai and no one answers the phones. And well, maybe I got a piece of mail about the recall on my car. I never received a phone call or an email. I love my five so much and it is such a shame that the customer service at the Hyundai in San Bruno is so poor.

I scheduled an appt for 10am, and dropped my car off at 9:10am. I was told that 1)estimate of 2hr wait (actual servicing would take 30 mins) to account for the queue 2)my car had a recall and that the service agent would assess, give me a call to let me determine next steps I called back at 11am to check and received a notification that I “missed” my appt. Agent on the phone could not locate my appt. After being transferred and disconnected, I called again. Agent was able to find my reservation and assured me that Joe would call me back. Come 4pm, I still receive no calls and no notification that my car was unlocked. That tells me that from 9am to 4pm, my car was untouched. 1)I don’t understand the point of an appt when my car was not serviced during the allotted time 2) I was deprioritized because I decided to drop my car off and return to work for a few hours. I could not pick my kids up from school and had to cancel plans because my car was not available to me. 3) Joe, my service agent, never called me back despite the request for him to do so. No status was ever communicated, during and even at completion. I had to check my Hyundai app to learn that tests were completed and reports were available. 4) Given this terrible experience, I had to pay for my ride to Hyundai from work because I was told only a ONE WAY transportation was provided, which does not make sense. Other car dealers have driven me home and dropped the car to my house. 5) at the end of the day, I had to cancel half of my day’s plans, could not pick up my kids from school, and got home later than normal. This tells me that my time is not respected and me being a customer is not valued. I understand that it gets busy but it’s not acceptable to not communicate any status to me in additional to prioritizing other clients over me.