She was absolutely great. She made me feel that she was there to help me, not just process my car.
3/6/2026
Faith G. VERIFIED CUSTOMER
Laude and Hoffman were great! They took care of my car and helped with any extra questions and circumstances.
3/6/2026
Sara J. VERIFIED CUSTOMER
Blake was honest, had clear communication and my experience was a high quality work from him. Beside the 5000 miles service, my car had another issue that Blake helped resolved effectively.
The issue was with the front proximity sensors going off randomly without any obstacles in front. This was the second time I was bringing my car in for this issue. Last time it wasn’t resolved at all, instead, the blindspot sensors were turned off (this was last time with another person). The issue was getting worse and in fact it was frustrating to the point that I needed to turn off my sensors to be able to drive safely.
This time Blake gathered the video I got from the sensors going off and made sure an experienced mechanic is doing the diagnosis. This is a big deal for me and I appreciate Blake caring and making sure it is resolved. So far I haven’t had the issue again.
He was also very patient and friendly. Overall I had a great experience working with him.
Thanks
3/4/2026
Eva L. VERIFIED CUSTOMER
Would have appreciated to k is that the car would not
be ready the same day but the following day. The Hyundai advisor
tried her best and it was beyond her control.
3/4/2026
Randy S. VERIFIED CUSTOMER
Thank you. I'm very happy and satisfied for what everyone did for me. Especially Elizabeth. Thank you so much Elizabeth.
3/4/2026
Brenda B. VERIFIED CUSTOMER
Elizabeth is access to your dealership.
I see her growing in a leadership roll with her knowledge, following thru with issues, personality and her professionalism .
3/4/2026
Muthu P. VERIFIED CUSTOMER
I was quoted a half day turnaround when I dropped my car off, but it turned into 10 days before I got my car back. I was barely communicated with during these 10 days. I would have to send a text in the morning daily to check in and would receive a response only at the end of the day. I expect to be updated by the service employee, not be begging for information about my car. Also, the software the dealership uses to communicate with customers is unusable. I would send texts that would not go through to my service rep and his messages also would not come through to my phone. I am deeply unsatisfied with my experience.
3/2/2026
Mahlen M. VERIFIED CUSTOMER
As Elizabeth now knows, when the car was returned, the climate control fans were (and remain) inoperable. I'm attempting to schedule an appointment to correct that.
3/2/2026
Rubens D. VERIFIED CUSTOMER
They were very nice when we showed up in person to get an update. When we tried calling the service center no one ever picks up. You leave a voicemail to never hear back from them. When we spoke to them in person they said they would call with an update, we rarely got a call back.
Not calling your customer back is not acceptable, especially when your brand new car (not even 8 mos) has been in the shop for two weeks without any resolution.
This has been one of the worst customer experience we have ever had with a dealer's service center.
However, service advisor, Blake was very nice and explained our issue in detail when we spoke to him in person.
We have received the car back and at this point everything seems to be working.
My final comment, this dealer's service center is completely overwhelmed. I do not understand how Hyundai can continue to sell so many cars with no support or infrastructure to support the volume.
I do hope this feedback does some good and gets to the appropriate people to make some changes.
3/1/2026
Abdul K. VERIFIED CUSTOMER
Oscar, is a really nice personality
3/1/2026
Bau T. VERIFIED CUSTOMER
Received excellent service from Blake Hoffman
3/1/2026
Charles O. VERIFIED CUSTOMER
All the service & delivery was great except that I was not informed of when my car would be ready in a timely advanced fashion. So I ended up having to pick up my car the next day. But overall I am very satisfied — thank you!
3/1/2026
Brooks M. VERIFIED CUSTOMER
Elizabeth was very friendly and helpful during my visit. She was flexible with my schedule and went above and beyond to know what part was needed for my rattle problem. She ordered it in advance so it was here when I brought it in. Most dealerships would require them to check and then order the part which would mean I need two trips.
I would like to continue working with Elizabeth
3/1/2026
Zachary C. VERIFIED CUSTOMER
Elizabeth did a great job at communicating and providing me information.
The time it took to resolve the problem and the lack of availability for loaners impacted my ability to work / Hyundai motor finance side of it / service side couldn’t coordinate on compensation for the lease payment.
3/1/2026
Girley M. VERIFIED CUSTOMER
This has nothing to do with Oscar, as he took charge of my repair service to the end. I do want to express my disappointment and frustration leading up to when Oscar handled my case. I first contacted Hyundai San Bruno repair shop in October2025, got the run around, no call backs, and left hanging. I even went to the shop in person and just to get rid of me I was told I was next in line for repair. Six weeks later, no calls, I even left message for the director, no call back. I was patient until 4 months later (from October)and still had no idea what was going on. It took for me to call and demand answers which no one should be treated this way. Anyway, I want to thank the person who initially took my call, and connected me to Oscar. Oscar was great! Very professional, courteous, and most importantly he got the job done.
2/28/2026
Monica Y. VERIFIED CUSTOMER
Horribly run service center. Don't know if it's a problem with local management, or if regionally hyundai is placing too much work on the san bruno site but Hyundai needs to get its act together.
Staff are nice but it was absolutely ridiculous that Hyundai asked me to come in to replace a recalled car part, then i spend 3 hours to drive over and wait, only to be told you don't have the part.
2/28/2026
Clare M. VERIFIED CUSTOMER
If I could give you a 0/100 score I would. I hope that I never ever have to deal with you again, and I will never ever get another Hyundai
2/28/2026
Ying Hung. VERIFIED CUSTOMER
Elizabeth went the extra mile to help us and keep us updated on our car repairs. She was friendly and professional
2/28/2026
Christine C. VERIFIED CUSTOMER
Alicia Manabua, the previous advisor, gave me an itemized Hyundai Assurance Car Care paper even without me asking and explained the things in the comments, but not this current advisor, Madison. She gave me the paper and offered me explanations only at my request. New customers wouldn't know they could be offered the Assurance car care paper. This visit was rather disappointing in that regard
2/27/2026
Vivian T. VERIFIED CUSTOMER
Overall the work was fine and the advisor was great. I like how straightforward she was. It's just the windshield wipers that was replaced is continuing to leave streaks on the window. The last set of wipers that was replaced by San Bruno Hyundai also had a lot of streaks where I couldn't drive that safely on rainy days. Given how busy San Bruno is I didn't believe they would have been able to help me replace it or recommend what product I can find on my own to try to replace. This is based on when I came in 2 months ago to try to replace my headlight lights, I was told I needed a full service check up and I would have to wait more than a week.