Elizabeth went above and beyond on both service days: kept us informed, accommodated a change in schedule and stayed beyond normal working hours and delivered great quality of service! Thank you!!!!
3/14/2026
Colin S. VERIFIED CUSTOMER
Excellent service. Very helpful and pleasant.
3/12/2026
Jeffrey M. VERIFIED CUSTOMER
Liz was very helpful and pleasant to talk to
3/12/2026
Edmund A. VERIFIED CUSTOMER
Oscar was very helpful.
3/12/2026
Peter M. VERIFIED CUSTOMER
Blake's great. He's an excellent communicator, detail-oriented, and I felt in great hands working with him.
3/12/2026
Barbara F. VERIFIED CUSTOMER
Blake was great. But the processes and my ability to reach the service department were terrible. You need a complete evaluation as if you were a customer.
3/12/2026
Jeanine R. VERIFIED CUSTOMER
Incomplete car wash
3/12/2026
Ron M. VERIFIED CUSTOMER
Blake Hoffman was outstanding. He went above and beyond. I got in early and he took care of me even just coming in. As soon as I arrived he confirmed that he’ll take care of me. He suggested a few things that needed to be done besides the normal Manufacture maintenance. Then got me a Lyft home and to return to pick up my car. Also he called as soon as it was done. That has never been done. He also had my paperwork & keys ready on his desk. He was just returning from lunch as returned and continued assuring everything was taken care of. I hope he takes care of me next maintenance. Thanks Blake!
3/11/2026
Franklin F. VERIFIED CUSTOMER
Pleasant and professional. I had a great experience
3/11/2026
Alan C. VERIFIED CUSTOMER
He was very transparent and helpful, I appreciated his support.
3/11/2026
Bernardo M. VERIFIED CUSTOMER
Yes, Liz is amazing
3/11/2026
Hugo L. VERIFIED CUSTOMER
I showed up for my appointment at 8am, checked in and wasn’t served until 8:40am when I had to go remind the representative myself. I was then told that the car would be ready before noon and that I would be called/told. I stayed in the service center the entire time, and by 1pm I hadn’t seen the representative for well over half an hour. I checked in with another employee who told me he’d get back to me in 5 minutes, then promptly forgot. Finally, after another 30 minutes (it was 1:30pm at that point) I went to the Genesis representative who was very helpful and told me my car had been ready for a while, and escorted me to it. By that point the Hyundai representative still hadn’t been back.
This is awful customer service, with the exception of the Genesis representative who was beyond helpful.
3/11/2026
Justin C. VERIFIED CUSTOMER
Nice and very helpful!!!
3/10/2026
Saira Z. VERIFIED CUSTOMER
Great service
3/10/2026
Aaron S. VERIFIED CUSTOMER
No communication, lack of any timeline. Can't seem to fix a problem and still haven't entered the service in the system the last three times so my Bluelink still says I need a service.
3/9/2026
Carlos D. VERIFIED CUSTOMER
Blake was awesome!! Keep up the great work!!
3/9/2026
Gregory K. VERIFIED CUSTOMER
Thank you for your hard work and dedication, Elizabeth!!
3/9/2026
Peter S. VERIFIED CUSTOMER
Elizabeth is the best service person that I know! Her follow through is outstanding. Hours the extra mile every time. I normally don't use a car dealer for service but I trust her and her boss, Michael