Thank you so much. He totally great employee. I reached out to him whenever I want . Apparently I appreciate him
12/31/2025
Michael W. VERIFIED CUSTOMER
Have a nice day
12/31/2025
Jason K. VERIFIED CUSTOMER
Ian was very informative on the status of my vehicle today. You let me know what the technician had found and what they were doing to fix the problem and was able to get me in and out in under 2 hours and on my way home. Would also like to thank Peter as he was able to get me in next day to help get my van back on the road so we can get back to Indianapolis this weekend. Thanks
12/31/2025
Kevin S. VERIFIED CUSTOMER
Nice experience with Ian and Smart Motors!
12/30/2025
Kim U. VERIFIED CUSTOMER
Great communication and very helpful!
12/30/2025
Brian K. VERIFIED CUSTOMER
Vincent was excellent in proactive communications; he went over the findings from the vehicle inspection, went into detail on why he/Smart was recommending what to be done, and asked several times if I had any questions or needed more/additional information. He was both professional and personable. A strong asset to the Smart Toyota customer care team.
12/30/2025
Alan J. VERIFIED CUSTOMER
Thank you for scheduling me on such short notice for replacing my old battery.
12/30/2025
Jesus C. VERIFIED CUSTOMER
Eric is super friendly and patient, thank you so much Eric !
12/30/2025
Alan M. VERIFIED CUSTOMER
Very nice service, Ben was very professional.
12/30/2025
Karen B. VERIFIED CUSTOMER
I had a pleasant experience while at Toyota today. Eric was efficient, businesslike and personable. Thanks
12/30/2025
Jayne A. VERIFIED CUSTOMER
Eric went above and beyond with his customer service! When I called for my service, I told them I needed a light bulb replaced. When I brought the car in, you didn’t have my bulb in stock. He told me where I could buy one and then told me I could bring it back and he would put it in for me. I worked in customer service for years and he deserves recognition!
12/30/2025
Arunanshu G. VERIFIED CUSTOMER
I was charged even though no work was needed. I am a regular customer & it would not be wrong in my part to deserve better than this.
12/30/2025
Bed P. VERIFIED CUSTOMER
you welcome
12/30/2025
Todd D. VERIFIED CUSTOMER
Always very helpful and polite. Good team
12/30/2025
Joe S. VERIFIED CUSTOMER
Jenna was ver knowledgeable and easy to talk to. Job well done.
12/28/2025
Aaron R. VERIFIED CUSTOMER
I have always had good experiences with the staff at Smart Toyota. This is thefirst time I’ve worked with Wilker, and he was entirely pleasant and helpful throughout.
12/27/2025
Joseph E. VERIFIED CUSTOMER
Working with Mallory is always a treat! Her attitude is always top notch and she always greeted me with a smile! I don't plan on working with anyone else.
12/27/2025
Julie N. VERIFIED CUSTOMER
Start to finish everyone was helpful-scheduling the appointment, check in, explanation of repairs, check out. Thank you.
12/27/2025
Jeff S. VERIFIED CUSTOMER
For the second time in about 2 years of oil change, the technician failed to retighten the spare tire after testing/topping of the air.
I know you have performance metrics for the staff, but recommend your quality assurance team conduct a root cause analysis to find why this keeps happening (I can’t be the only customer for which this happens). Even if proven to be human error - you need to fix the “why”. Or just tell your customers upfront that given current economic realities, for smart Toyota to stay in business, some errors are to be expected.
This is contributing to where I am choosing to buy a new car this spring.
12/27/2025
Signe K. VERIFIED CUSTOMER
David made us feel comfortable about He completed the work very quickly.