Wonderful people there. It took exactly the amount of time. They told me it would take and I really thought Mallory was a doll and the coffee bar was fun too.
3/19/2024
John K. VERIFIED CUSTOMER
Very attentive staff. They performed quality work on my Tundra.
3/19/2024
Narmi G. VERIFIED CUSTOMER
Staff is very friendly, but as customers we should get a heads up if the service that is being provided will take longer than usual. All I needed was an oil change and tire rotation, I was in the shop for over2 hours!.
3/19/2024
Ronald B. VERIFIED CUSTOMER
????
3/19/2024
Inga B. VERIFIED CUSTOMER
Nice, informative guy, Bryce.
3/19/2024
Douglas S. VERIFIED CUSTOMER
Great job today thanks
3/19/2024
Kristen D. VERIFIED CUSTOMER
Great job, thanks.
3/19/2024
Inthava H. VERIFIED CUSTOMER
Issue wasn’t addressed. I called today 3/18 and service rep couldn’t even find the notes or appt details in the system. Key Fob continues to not working intermittently. I want a working key fob without any more
Inconvenience.
3/18/2024
Cheryl K. VERIFIED CUSTOMER
Great job Mallory
3/18/2024
Doris D. VERIFIED CUSTOMER
Continuing the complaint (I think my first in 23 years as a Smart Motos customer). The new bill format is very hard to read and to understand. Jacob said I needed new brake pads (down to 6 mm) and rotors. When the last maintenance was done in September 2023, I was told that the front brake pads were at 6 mm (THE SAME AS ON FRIDAY) and that we would wait and follow the wear. The explanation for the brake fluid flush is that it’s done every 45,000 miles. That service was performed at 60,000 miles, only 30,000 miles ago. Am I missing something? At this point I feel like we’re being fleeced with the brake pads and the brake fluid flush scheduled for work on Wednesday for mor than $700. Yours, Doris D
3/18/2024
William M. VERIFIED CUSTOMER
A lot better experience with service and with the service writer. Than I get last time.
3/18/2024
Jillian K. VERIFIED CUSTOMER
I dropped my car off on Saturday. About an hour later, I received a text saying that my car was ready to be picked up and so headed back to the dealership, only to find out that the text was an automated one and my car was still being serviced (after waiting for about 10 minutes). At that point, I was told it would only be another 15 minutes but decided not to stay. I finally received a phone call an hour later that it was actually ready. While I realize that nothing is instant, I really don’t appreciate the way I was inconvenienced by having to drive all over town
3/18/2024
Paul A. VERIFIED CUSTOMER
Fast service and a great place to relax with snacks
3/17/2024
Uttam Dominic. VERIFIED CUSTOMER
I understand that I had to wait for a little longer since I went without any appointment. During check in I was informed about 1.5 hrs of waiting time. But the total process took my 3.5 hrs of time!
3/17/2024
John P. VERIFIED CUSTOMER
Excellent overall experience.
3/17/2024
Mary C. VERIFIED CUSTOMER
Thank you for a job well done!
3/17/2024
Theresa J. VERIFIED CUSTOMER
Appreciate fast and friendly service.
3/17/2024
Hector V. VERIFIED CUSTOMER
Good job !!
3/16/2024
Teresa A. VERIFIED CUSTOMER
They were a little backed up , but came and talked to me about my vehicle and when it would be done. When it was finished he checked me, out walked me to my car and opened the door for me . Nice young man !