It took almost three hours to get my license plates changed due to a broken screw. The staff was very good about updating me and were pleasant and helpful.
3/13/2024
Lisa L. VERIFIED CUSTOMER
Thanks for your help! Ian was very informative.
3/13/2024
Patrick M. VERIFIED CUSTOMER
Very efficient
3/12/2024
Debra S. VERIFIED CUSTOMER
Yes, very satisfied.
3/12/2024
DAVID F. VERIFIED CUSTOMER
My car was not serviced today, so I don’t know why I received these texts
3/12/2024
Jeffrey J. VERIFIED CUSTOMER
I am very disappointed in the service I received from Ian Spencer. All I wanted to do was understand what the software issue was that is causing my transmission issues on my brand new 2024 Toyota tundra. He was rude and condescending and completely out of bounds, not only in verbal communication, but in my text with him as well. I know I am frustrated because I didn’t spend 60 K to have these type of issues on a brand new truck but understand things come up that is nobody’s fault. Ian only took me from being frustrated at the situation (which I was over)to angry, and given his condescending attitude it seemed liked he enjoyed it. I will absolutely be telling everyone to avoid Smart Motors!!!!!!!!!!!!!!!
3/12/2024
John D. VERIFIED CUSTOMER
You replaced my dead battery on a short notice, Thanks for the loaner
& professional service
3/12/2024
Christopher R. VERIFIED CUSTOMER
Had a 10:30 appointment and arrived on time. Vehicle wasn't pulled in for the service until just before noon. Was finally finished around 12:30. On the way home, I was contacted saying the tech left the skid plate off & I needed to come back. Although the service manager came out and apologized when I returned for the skid plate, it did not change the fact that (in total, including drive time and wait time) I spent nearly 4 hours of my day getting a simple oil change and tire rotation. I cannot commit to spending an indeterminate amount of time away from work for appointments like this. I am yet to decide if we will continue to bring our 2 Toyotas back for service as this is not the first time delays like this have occurred.
3/12/2024
Maryann A. VERIFIED CUSTOMER
Sure!
3/12/2024
Adel T. VERIFIED CUSTOMER
Don't like the appointments in the fast lanes. Prefer the old ways.
3/12/2024
Michael L. VERIFIED CUSTOMER
Paul was attentive and helpful. He had a “shadow” employee learning the position. All requests were addressed and communicated at my request by text. Completely satisfied. Thank you.
3/12/2024
Thomas S. VERIFIED CUSTOMER
Always a great experience!
3/12/2024
Robin K. VERIFIED CUSTOMER
Ian was amazing! Best technician I’ve had there at the Express for a long time. I’ve been servicing my car there since I bought it at Smart Motors in 2009. He was helpful, kind, and managed to get some other repairs done for me today and get me a loaner so I could get to my doctor’s appointment
3/12/2024
Phillip And. VERIFIED CUSTOMER
We appreciate the service David provided. He was very knowledgeable and responsive.
3/12/2024
Linda C. VERIFIED CUSTOMER
Ian answered all my questions and was very helpful
3/12/2024
Jean Maire. VERIFIED CUSTOMER
I appreciated that Greg listened and the mechanic worked to fix it without replacing unnecessary parts. He worked to fix and not rip and replace.
3/12/2024
Corine S. VERIFIED CUSTOMER
He was so so helpful. So kind and understanding to my situation. I really appreciated all of his help, his patience and his kindness.
3/12/2024
Sara W. VERIFIED CUSTOMER
Pickup was a bit chaotic. It seemed that there was one woman working really hard and two men dilly dallying around. I appreciate her effort!!
3/12/2024
Diana S. VERIFIED CUSTOMER
I was scheduled for a 1030 appointment and after 1 hour I had to go to the desk to ask what was going on. After I lit a spark under the crew everything went much better. I guess their is no reason to make an appointment because that to doesn’t work.