No complaints, service was as expected and done in expected amount of time :)
4/18/2025
Eric W. VERIFIED CUSTOMER
Gregorio was very helpful and communicative. Thank you for taking care of my car!
4/18/2025
Mary R. VERIFIED CUSTOMER
Jesse was very helpful in finding information related to the navigation system
4/18/2025
Elizabeth T. VERIFIED CUSTOMER
Will be back, everything went perfectly. The staff that helped me from my oil change, to the tire quote, to fixing the car wash and giving me a free car wash for the future for the wait. I can see why you guys have won best of Madison. Thank you so much!
4/18/2025
Sharpe Joint. VERIFIED CUSTOMER
It took several minutes to find my key at the end. I had to go back in and get her. After several minutes more she discovered the inside air filter cover wasn’t put back. Under the cover parts was the key
4/18/2025
Matthew Flowers. VERIFIED CUSTOMER
I had a few services (cooling system service, transmission fluid exchange, 4WD gear lube replacement) done by Smart Toyota May 2022 (less than 20k miles ago). I was told these were due based on milage/age. Smart Toyota should have a record record of having some these and not try to upsell me unnecessary services.
4/18/2025
Yanet A. VERIFIED CUSTOMER
I want to give a shout out to all the staff working on 4-17-2025,thank you.
4/18/2025
Andrea L. VERIFIED CUSTOMER
I called on April 7 th to make an appointment on the 17 th at 10 am. When I arrived at the service bay there was no record of my appointment. They would not fit me in and I had to return later. They told me this has happened before. You need to fix your appointment software or more thoroughly train the person who I made the appointment with. This is not the type of service I have always associated with smart motors. I have bought 2 cars from you and do all service through you as well. Very inconvenienced, disappointed.
4/18/2025
Alice J. VERIFIED CUSTOMER
Your parking guy on my arrival was crazy! I pulled into the bay and he came screaming at me that I was trying to kill him. Then complained about short staffing, told me to get out of my car and stand in a designated spot. Do not recall his name, but certainly started my day as a negative.
Once I received a text, I assumed my car was ready for pick up. But still needed to be wait some time before it came off the ramp once I arrived.
When I made appointment for new tires, Joey told me a tire price for installation.! Then , today I found out that there were additional charges for ballencing. Hidden costs that I had not anticipated. Not happy! Hopefully the tires are satisfactory as they agreed to the top of the line!!!
4/18/2025
Patrica S. VERIFIED CUSTOMER
They did a great job. Thank you.
4/18/2025
Richard H. VERIFIED CUSTOMER
Excellent
4/18/2025
Ivan B. VERIFIED CUSTOMER
I had to call to find out if my vehicle was done after not hearing from anyone by 5pm on the day I was told it would be finished. It was not finished so I had to wait another day, where I also did not receive communication and called at 3pm to find out that, yes, it was ready. The rest of the experience was fine, but timely communication was lacking.
4/18/2025
Elder C. VERIFIED CUSTOMER
Ian kept me informed what was happening. Hopefully this is the end of the problems with the Sienna.
4/17/2025
Chuck G. VERIFIED CUSTOMER
My only complaint was that the Appointment was estimated to take 1 hour but ended up being there for over 2 hours.
4/17/2025
William V. VERIFIED CUSTOMER
Excellent service
4/17/2025
Somsak X. VERIFIED CUSTOMER
Thanks so much for your help! I really appreciate the short turn around of this awesome service!
4/17/2025
Anne B. VERIFIED CUSTOMER
I’ll be happy to complete a survey. Mallory was great, by the way.
4/17/2025
Larry S. VERIFIED CUSTOMER
Vehicle repairs were completed within one. Great service, very pleasant service writer. Thanks so much!
4/17/2025
Robert S. VERIFIED CUSTOMER
Thank you! Experience was fast and work done completed and accurate. Helpful staff!
4/17/2025
Emilie R. VERIFIED CUSTOMER
I have been coming to Smart Toyota for about 6 years. I am usually satisfied with my service and feel expectations are met. I am extremely satisfied this time around. Paul exceeded my expectations. He took the time to listen, take notes and troubleshoot an issue I was having with my gas cap. It felt great to have peace of mind and have people go the extra mile to make sure the job was done right. Also at check in there was a bit of a wait. More than one person apologized for this and attempted to make it a better experience for me. Totally get these things happen bur still appreciate the acknowledgment. Finally I’m not somebody that fills out these types of surveys usually get busy and forget but I left Smart Toyota today saying this was a noteworthy experience and when I get the survey I will fill it out.
Thanks Paul! I hope to get you next time I am there.