They took off my wheel cover and my alloys are all scrached. Need a resolution !!! It could have been easily taken off and I wasn’t advised before removing them. Now I am left with scraches . I will be coming back tomorrow to show it.
8/29/2025
Robert P. VERIFIED CUSTOMER
Entire staff was exceptional. Randy was the original service writer,and one of his colleagues took over when I arrived because Randy was at lunch. Wanda was professional and helpful during checkout.I will certainly continue to patrinize your dealership.
8/29/2025
Jonathan K. VERIFIED CUSTOMER
Car serviced quickly and came back nice and clean this time thank you
8/28/2025
Bernard L. VERIFIED CUSTOMER
Very satisfied with the experience
8/28/2025
Chrisan M. VERIFIED CUSTOMER
Randy is and has always been exceptional in understanding what needs fixed and keep me posted on the steps. Great with communication. I appreciate him greatly!!
8/28/2025
Jean Delor. VERIFIED CUSTOMER
The service was so fast and good ????????
8/28/2025
Rennie B. VERIFIED CUSTOMER
Lee is amazing and always takes good care of my car. I would 100% recommend!
8/28/2025
Michelle C. VERIFIED CUSTOMER
Difficult to get a hold of someone to even schedule. Had to call on multiple time across two different days during open service hours to get a hold of someone. Did not get “report card” documents for vehicle that usually comes with receipt. Came in with low air in tire, was not addressed. Previous maintenance suggestions (that were postponed) were not offered/asked. Have been a prepaid customer for years.
8/28/2025
Kyle O. VERIFIED CUSTOMER
Still leaks a lot, I’m not an expert but I’ve been around plenty of cars with sunroofs that have never leaked. Not sure why Toyota is ok and has the answer as leak will happen under high pressure even tho under normal pressure it still leaks. Never knew leaking cars were an acceptable standard.
8/27/2025
Kirsten B. VERIFIED CUSTOMER
Easy to work with. Thank you for the wash after service.
8/27/2025
William T. VERIFIED CUSTOMER
I will complete a survey.
8/27/2025
Hershel G. VERIFIED CUSTOMER
Lee was great!? Your prices were insane. Ya
8/27/2025
Mark H. VERIFIED CUSTOMER
Randy was very good, made the experience a beeeze.
8/27/2025
George M. VERIFIED CUSTOMER
I appreciate all the excellent work the faulkner staff provides for my vehicle.
8/26/2025
Lisbeth B. VERIFIED CUSTOMER
Will do.
8/26/2025
Aron B. VERIFIED CUSTOMER
Thanks
8/26/2025
Janet B. VERIFIED CUSTOMER
I would have preferred face to face conversation regarding what was needed for inspection instead of a text message that made it seem two things were required when they were not. If not for my son-in-law who used to work there, I would have paid for things that were not needed today. Face to face is preferable to these misleading text messages. Otherwise, service was very good.
8/26/2025
Timothy W. VERIFIED CUSTOMER
Great service
8/26/2025
Vicki H. VERIFIED CUSTOMER
Thank you for your professionalism and service always