I was on hold after trying to get in contact with someone to see the status of my vehicle for over an hour in total. When I walked in today I was still on the phone and they couldn't identify which line I was calling. The glass looks good that was replaced along with the over head "make-up" mirror light.
9/9/2025
James C. VERIFIED CUSTOMER
Super service. Very professional and personal.
9/8/2025
Joann B. VERIFIED CUSTOMER
Lee was a nice guy and friendly give him a 10.
Was expecting a car wash, but they said the machine was broken.
So I said, do you vacuum and he said yeah. But when I got to the car, it was not vacuumed so I told the man in order man I said will you vacuum this?
So I would hope that they would email me when the machine is working and come back and get a free car wash and vacuum inside
9/8/2025
James S. VERIFIED CUSTOMER
Very satisfied with my maintenance service for Rav4.Will continue to rely
on the Faulkner team for my service needs.
9/8/2025
Raysa R. VERIFIED CUSTOMER
Randy was incredibly professional and helpful. I forgot things that were needed for the inspection and he guided me through the process. I was able to get what I needed while enjoying the lounge and the car was serviced and inspected quickly too. Randy’s patience and knowledge are a solid 5/5. Thank you.
9/7/2025
Miriam M. VERIFIED CUSTOMER
My car was to be done by the morning (I had an AM appointment) and I dropped it off the night before. It was not done until the afternoon. I had to completely change my schedule.
9/7/2025
Thomas S. VERIFIED CUSTOMER
The whole team does an amazing job!
9/7/2025
George D. VERIFIED CUSTOMER
Great service and communication from Randy and the rest of the team! ????????
9/7/2025
Victor B. VERIFIED CUSTOMER
Excellent work.
9/6/2025
Tanya D. VERIFIED CUSTOMER
Made sure every last thing was taken care of.
9/6/2025
Nancy W. VERIFIED CUSTOMER
Your team forgot a tool in my car and later in the day I dropped it back because I’m not usually on that side of town.
9/6/2025
Richard F. VERIFIED CUSTOMER
Excellent service as always.
9/6/2025
Lisa K. VERIFIED CUSTOMER
Lee and Faulkner Toyota are the BEST!
9/6/2025
Anita A. VERIFIED CUSTOMER
Service was excellent
9/5/2025
Evan B. VERIFIED CUSTOMER
Lee was informative and helpful. The maintenance performed was quick and Lee asked me questions about the requested maintenance when needed.
9/5/2025
Kyle O. VERIFIED CUSTOMER
I didn’t realize the Toyota standard of water entering a vehicle was not 0 like every other car I’ve owned. Had I realized that I would have never bought a Toyota and in the future I will never buy a Toyota again. I also will ensure I try to let everyone I know and everyone I don’t know that the Toyota standard for water entering a car is just shy of an obscene amount.
9/4/2025
Kumar P. VERIFIED CUSTOMER
I went to get information on my recall, I was told the parts will be ordered and a date provided today. When I went there the service rep was not prepared and he said they will call back next week. This is really a poor use of my time