Lewis Toyota of Topeka Auto Repair Service

NA

Great service!

Steve did a great job, he was personable and pleasant. He kept me informed on the status of my vehicle. I appreciate the service he provided.

Steve is great, really takes care of his customers!! Thank you!

Perfect service. Thanks

As always everyone was very nice

Everyone was very nice and helpful.

None

My vehicle was checked in an hour early(10:19am) for my appt (11:30am), immediately taken inside the shop; told it would be about 2 hrs.. Cool.. was taken home by the shuttle. At 2:30pm I still hadn’t been contacted that it was done so I called, spoke to angel who tried to locate Ray and could not, and did not have any info on my car. At 3pm, still no return call from Ray or anyone. I called again, spoke to another gal, whom also could not locate Ray and did not have any info. I had her send the shuttle to pick me up. When I arrived my vehicle was parked outside, DONE, my keys sitting on Rays desk, brunette gal from service cashier desk knew exactly where to look for any paperwork immediately and closed out the ticket, and that’s when I got a text notifying me my car was ready for pickup.. This is unacceptable in all aspects. If it was that easy to find my paperwork when I SHOW UP, it should’ve been done while I was on the phone.. it is also unacceptable for my vehicle to be sitting, READY to be picked up for the entire afternoon without being notified promptly when it is done. I had other things to do that day that did not get done because of this. And not having accountability of where a service tech is at, whether at lunch or wherever, and not having completed invoices closed out and ready promptly as well as BEFORE ‘disappearing’ for however long is unprofessional and inconsiderate of the patrons’ time.

Steve was full of energy and very professional. The mechanics identified an issue that we need to schedule another appointment to dress Monday at 8:45

The add ons to the bill and the service charge on credit cards is annoying. You should accept credit cards as YOUR cost of doing business.

Very professional. Answered the questions I had

Very Professional

Maintenance scheduled and completed within a reasonable timeframe. The customer service call to set up the service was a very helpful reminder.

Ray B was really good!

I went to have my glass fixed that my car is new and they didn't tell me anything academies I'm paying double guarantee

Ray is very helpful and pleasant to work with. He kept my very well informed. He is a real asset to the service department.

All was good.

The person that I was extremely satisfied with and deserves recognition is Justin Scarlett he's a mechanic there and he took the time to come out to my vehicle with me and sit and explain how to run the audio video system that I was unable to figure out on my own he went over and above what he really needed to do to make sure I understood it and when I left everything was working perfectly I so appreciate that type of customer service he was exceptional.

Love the videos!!